Guest Relations Specialist for a Real Estate Company in the US (Home Based Full
Virtual Coworker, Kansas City, Missouri, United States, 64101
Social Media Management
The client is a real estate investment and property management company specializing in premium short-term vacation rentals and boutique event spaces. Established in 2018, the business was founded on over two decades of property management experience and a commitment to delivering a higher standard of service and profitability for both guests and investors. With a focus on quality, thoughtful design, and seamless operations, the client continues to create exceptional experiences while maximizing value across its portfolio. Job Description
Serve as the primary point of contact for guests before, during, and after their stay via phone, text, email, and booking platform messaging (e.g., Airbnb, VRBO, Expedia) Manage and process reservation requests, modifications, cancellations, and special requests across multiple platforms Proactively communicate arrival instructions, check-in/check-out procedures, and property-specific information Address guest inquiries, concerns, and complaints promptly and professionally, coordinating with local field teams for maintenance or housekeeping needs Monitor and respond to guest reviews to maintain a strong online reputation and consistent brand voice Identify opportunities to surprise and delight guests through personalized service and thoughtful touches Support escalation protocols for urgent guest concerns or property emergencies Collaborate with internal teams to continuously enhance guest satisfaction, property operations, and service standards Occasionally assist with administrative projects such as updating property listings, guest guides, or operational resources Must Haves
Open to Filipinos only based in the Philippines. 2+ years of experience in guest services, customer service, hospitality, or property management (short-term rental experience is a strong plus) Exceptional written and verbal communication skills Ability to multitask and prioritize in a fast-moving, remote environment Highly responsive and solution-focused approach to problem-solving Experience using platforms like Airbnb, VRBO, Expedia, Hostfully, Guesty, or similar PMS systems is a plus Comfortable working independently with minimal supervision Availability to work weekends and evenings as needed (hospitality never sleeps!) Must have reliable internet and a quiet, professional remote workspace Home Office Requirements
Please only apply for this role if you have the following home office requirements: Perfectly working headset and webcam Stable internet connection of at least 25 Mbps ~ 50 Mbps Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later Quiet room with no distractions or background noises A backup plan if the power goes out or if your internet connection becomes unstable during your shift
The client is a real estate investment and property management company specializing in premium short-term vacation rentals and boutique event spaces. Established in 2018, the business was founded on over two decades of property management experience and a commitment to delivering a higher standard of service and profitability for both guests and investors. With a focus on quality, thoughtful design, and seamless operations, the client continues to create exceptional experiences while maximizing value across its portfolio. Job Description
Serve as the primary point of contact for guests before, during, and after their stay via phone, text, email, and booking platform messaging (e.g., Airbnb, VRBO, Expedia) Manage and process reservation requests, modifications, cancellations, and special requests across multiple platforms Proactively communicate arrival instructions, check-in/check-out procedures, and property-specific information Address guest inquiries, concerns, and complaints promptly and professionally, coordinating with local field teams for maintenance or housekeeping needs Monitor and respond to guest reviews to maintain a strong online reputation and consistent brand voice Identify opportunities to surprise and delight guests through personalized service and thoughtful touches Support escalation protocols for urgent guest concerns or property emergencies Collaborate with internal teams to continuously enhance guest satisfaction, property operations, and service standards Occasionally assist with administrative projects such as updating property listings, guest guides, or operational resources Must Haves
Open to Filipinos only based in the Philippines. 2+ years of experience in guest services, customer service, hospitality, or property management (short-term rental experience is a strong plus) Exceptional written and verbal communication skills Ability to multitask and prioritize in a fast-moving, remote environment Highly responsive and solution-focused approach to problem-solving Experience using platforms like Airbnb, VRBO, Expedia, Hostfully, Guesty, or similar PMS systems is a plus Comfortable working independently with minimal supervision Availability to work weekends and evenings as needed (hospitality never sleeps!) Must have reliable internet and a quiet, professional remote workspace Home Office Requirements
Please only apply for this role if you have the following home office requirements: Perfectly working headset and webcam Stable internet connection of at least 25 Mbps ~ 50 Mbps Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later Quiet room with no distractions or background noises A backup plan if the power goes out or if your internet connection becomes unstable during your shift