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Inside Solutions Advisor (Cox Business)

Cox Communications, Phoenix, AZ, United States

The largest private broadband company in America, proudly serving over 6.5 million residences and businesses

Salary: USD 16.63 - 25.00 per hour

Duration: Full Time

Imagine a relationship built on trust, sincerity and authenticity - one where everyone benefits. It's the kind of relationship that moves businesses and people forward.

Now imagine being the person who brings that all together.

At Cox Communications, we're looking for an Inside Solutions Advisor to do just that. If you're ready to lend your skills to a truly ethical company that provides work-life balance, great benefits and opportunities for career growth, keep reading. Cox might be just the place for you!

What's In It For You?

Life is too short to stress over the future. With our best-in-class benefits package and award-winning employee culture, you can feel at ease knowing some of life's essentials are handled. Here are some examples of what's in store for you as an employee:

  • We're on your side. Our pro-sales culture honors and respects what you and other salespeople contribute to our continuing success at Cox.
  • We want our people to succeed, plain and simple. We're all about professional development, continuing education and helping your career grow (often on our dime!).
  • Our innovative culture provides us with a roadmap to keep ahead of the competition, and our excellent reputation with clients in our industries reflects that.
  • At Cox, we foster a culture of integrity and fairness, which we generously recognize and reward.
  • We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.

  • We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
  • How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.
  • At Cox, we believe in being transparent - please click on this link ( Cox Benefits Overview ) to learn more about our amazing healthcare benefits.
  • 10 days of free child or senior care through your complimentary Care.com membership.
  • Generous 401(k) retirement plans with up to 8% company match.
  • Looking to grow your family? You'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
  • Employee discounts on hundreds of items, from cars to computers to continuing education.
  • Free internet, premium cable and smart home automation in applicable markets.
  • We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.

At Cox, we want what's best for you and do our best to provide it. Our benefits give you peace of mind and security for you and your family.

What You'll Do

You'll manage and maintain our partnerships with small to mid-sized business clients. You'll conduct outreach, drive renewal and ensure customer loyalty. When a client is at risk of cancelling services, you'll be there to show them the benefit of staying with us. Other responsibilities include:

  • Calling existing small to medium customers to renew contracts and generate new sales opportunities.
  • Identifying new sources of revenue for existing customer base.

  • Developing strategic account plans for maintaining and growing Cox Business's revenue within existing accounts.
  • Making outbound follow-up calls to customers.
  • Listening to and questioning customers to understand customers' communication needs in order to troubleshoot and resolve sources of service, pricing and technical problems.
  • Working with sales engineering or sales support teams to determine solutions and address any issues regarding installation or service.
  • Up-selling bundled telephony, data, wireless and video as well as other Cox Business products to current customers.
  • Developing proposals and presentations for add-on products and services.
  • Negotiating pricing, products, promotions and terms and conditions with clients.
  • Educating customers in the use of installed products, service offerings, billing, charges and product features.
  • Maintaining client satisfaction throughout the sales cycle.
  • Providing customer intelligence and feedback to the marketing department.
  • Collaborating with internal stakeholders and developing internal relationships to resolve customer problems.

Who You Are

You're an ambitious and determined person who values both success and work-life balance. You've proven yourself in sales and are ready to put real relationships first. You also have the following qualifications:


  • 7 years of experience in a related field,

  • OR a high school diploma or GED with 5 years of experience in a related field,
  • OR an AS/AA degree, a BS/BA degree or certification in a related discipline with 3 years of experience in a related field.

  • 1 year of working in a sales environment achieving quotas.
  • At least 6 months of experience working with computers and common business software (e.g. Word, Excel, PowerPoint and Outlook)


  • 1 year of experience in the telecommunications industry or at a major communications equipment vendor.
  • 1 year of business-to-business field sales experience with quotas and cold calling.
  • Knowledge of local market and contacts.

Start a prosperous working relationship with us. Apply today!

USD 16.63 - 25.00 per hour


Hourly pay rate is $16.63 - $25.00/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $28,340.00.


Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.