Company Description
Westgate Resorts is the largest privately held timesharecompanyin the world, with 60+ resortsin top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement, now expanding with VI Resorts by Westgateto include the Pacific Northwest, Hawaii, Canada, and Mexico. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For , you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Our success is built on our core values of Integrity , Passion , and W ork Ethic . These values guide how we support our Owners, serve our guests, and show up for one another every day.
Job Description The overall goal of the Owner Engagement department is to increase usage of our ownership and membership products, including Vacation Ownership, Vacation Occupancy Agreements (VOA), Travel Club, and the World of Westgate Mastercard®, which in turn increases retention and lowers delinquency. The role of the
Owner Engagement Marketing Senior Manager
is to analyze needs of the company’s occupancy, plan marketing strategies, manage and implement campaigns. The ideal candidate would also communicate and coordinate our efforts within our department and to other internal resources.
What You Will Do:
Marketing Management Duties will involve:
Preparing quarterly marketing strategies to increase reservations, room nights, and revenue
Putting together estimates and budgets for marketing campaigns, submitting for approval, and facilitating the creation of supporting email campaigns and digital and print collateral
Working with the Digital Marketing team to create digital journeys and triggered campaigns and the Creative Design team to design print material
Coordinating all operational aspects involved in a campaign including call center system setup and team member training
Evaluating campaign performance via Tableau Reporting and listening to associated phone calls
Analyzing, tracking, and delivering campaign results
Proactively seek improvements by learning from successes and underperforming projects
Directing social media strategies with the help of the SEO/SEM team
Increasing utilization of the Owner Account Management website
Growing users of the Westgate Resorts Mobile App
Occupancy Management Duties will involve:
Regularly examining the Pace and Usage Reports for the Owner, VOA and Travel Club business segments
Researching inventory and allotment in various systems from the Owner Console to westgateresorts.com to westgateowners.com
World of Westgate Mastercard Manager Duties will involve:
Support Timeshare Sales and Resort Personnel in acquiring applications through training, maintaining communication, and ordering collateral
Plan acquisition, new account nurture, and existing cardholder campaigns with bank partner and the Digital Marketing team
Coordinate and execute annual HOA billing campaign with the help of bank partner, Creative Design team, and Mortgage and Account Services departments
Preforms other duties as appropriate or assigned.
Qualifications Toperform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring:
Minimum 5 years in marketing
Strong organizational skills
Ability to prioritize and multitask
Ability to take initiative without being asked
Ability to embrace challenges and enjoy learning new things
Excellent communication skills
Bachelor's degree (B. A.) from four-year college or university in marketing, advertising, business studies, or equivalent; or five or more years related experience and/or training; or equivalent combination of education and experience.
Additional Information Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer .All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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Job Description The overall goal of the Owner Engagement department is to increase usage of our ownership and membership products, including Vacation Ownership, Vacation Occupancy Agreements (VOA), Travel Club, and the World of Westgate Mastercard®, which in turn increases retention and lowers delinquency. The role of the
Owner Engagement Marketing Senior Manager
is to analyze needs of the company’s occupancy, plan marketing strategies, manage and implement campaigns. The ideal candidate would also communicate and coordinate our efforts within our department and to other internal resources.
What You Will Do:
Marketing Management Duties will involve:
Preparing quarterly marketing strategies to increase reservations, room nights, and revenue
Putting together estimates and budgets for marketing campaigns, submitting for approval, and facilitating the creation of supporting email campaigns and digital and print collateral
Working with the Digital Marketing team to create digital journeys and triggered campaigns and the Creative Design team to design print material
Coordinating all operational aspects involved in a campaign including call center system setup and team member training
Evaluating campaign performance via Tableau Reporting and listening to associated phone calls
Analyzing, tracking, and delivering campaign results
Proactively seek improvements by learning from successes and underperforming projects
Directing social media strategies with the help of the SEO/SEM team
Increasing utilization of the Owner Account Management website
Growing users of the Westgate Resorts Mobile App
Occupancy Management Duties will involve:
Regularly examining the Pace and Usage Reports for the Owner, VOA and Travel Club business segments
Researching inventory and allotment in various systems from the Owner Console to westgateresorts.com to westgateowners.com
World of Westgate Mastercard Manager Duties will involve:
Support Timeshare Sales and Resort Personnel in acquiring applications through training, maintaining communication, and ordering collateral
Plan acquisition, new account nurture, and existing cardholder campaigns with bank partner and the Digital Marketing team
Coordinate and execute annual HOA billing campaign with the help of bank partner, Creative Design team, and Mortgage and Account Services departments
Preforms other duties as appropriate or assigned.
Qualifications Toperform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring:
Minimum 5 years in marketing
Strong organizational skills
Ability to prioritize and multitask
Ability to take initiative without being asked
Ability to embrace challenges and enjoy learning new things
Excellent communication skills
Bachelor's degree (B. A.) from four-year college or university in marketing, advertising, business studies, or equivalent; or five or more years related experience and/or training; or equivalent combination of education and experience.
Additional Information Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer .All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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