**Flexibility and independence:** Design your work with autonomy while leveraging AI-assisted productivity tools, intelligent demo environments, and data-rich engagement analytics.* Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers* Experience building static, video and AI-generated technical content* Familiarity with Large Action Models (LAMs), Agent-to-Agent (A2A) patterns, and Model Context Protocol (MCP) as applied to CX automation and orchestration* Experience in a Cloud or SaaS environment, preferably with AI solution exposure* Strong interpersonal skills with polished verbal and written communication* Ability to thrive in a fast-paced, collaborative, and cross-functional environment* Comfort working with APIs, data flows, and AI-powered interaction models (bots, routing, analytics)* Technical proficiency in IT concepts, software standards, databases, and networking* Bachelor’s degree preferred; experience with CRM integration, software implementation, or light coding is a plus* Willingness to travel up to 50%* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr