Director of Operations, in person position
WizeHire, Inc, Frederick, Maryland, United States, 21701
Director of Operations, in person position
Law Office of Lena A Clark LLC • Frederick , MD , US
Posted 3 days ago
Description The Director of Operations is the firm’s second-in-command - the bridge between strategy and execution.
You will run the day-to-day in-office business operations, lead the team, manage performance, and ensure that every department operates with clarity, accountability, and alignment.
This is a leadership role for a builder: someone who can turn vision into systems, people into performers, and chaos into structure.
You’ll oversee operations, HR, and firm-wide project execution so the owner can focus on growth, leadership, and high-value client work.
Core Purpose To translate the owner’s strategic vision into operational reality by leading people, refining systems, and driving performance across all areas of the firm.
Responsibilities
Lead team and department meetings focused on performance, accountability, and progress.
Supervise and develop team leads.
Maintain culture and alignment with firm values through regular communication and feedback.
Conduct quarterly 1:1s and annual performance reviews.
Support team leads in coaching, delegation, and conflict resolution.
Serve as the first escalation point for operational, personnel, and client issues.
HR & People Operations
Own full-cycle HR functions for the firm, including recruiting, hiring, onboarding, and offboarding.
Develop and maintain job descriptions, scorecards, and career paths for all roles.
Manage performance improvement plans (PIPs), employee discipline, and compliance documentation.
Oversee payroll coordination, benefits administration, and PTO tracking.
Conduct compensation benchmarking and recommend pay adjustments and incentive structures.
Manage employee handbook and ensure compliance with state and federal employment laws.
Lead culture-building initiatives, team events, and employee recognition programs.
Partner with the owner to design and implement firm-wide leadership and training programs.
Systems, Process, and Performance Management
Maintain and continuously improve all firm workflows, checklists, and SOPs.
Own the CRM and project management systems.
Ensure all departments follow standardized systems and procedures for consistent client experience.
Develop KPI dashboards for tracking revenue, lead flow, client satisfaction, and productivity.
Analyze firm data to identify bottlenecks and propose system improvements.
Oversee technology adoption, data hygiene, and operational efficiency initiatives.
Financial & Capacity Oversight
Track utilization, capacity, and workload to forecast hiring needs.
Support the owner in setting annual budgets, revenue goals, and incentive plans.
Collaborate with the owner and bookkeeper on monthly P&L and budget reviews.
Monitor expenses, payroll accuracy, and vendor agreements.
Strategic Implementation
Partner with the owner to define quarterly goals (“rocks”) and translate them into actionable projects.
Create implementation plans with clear timelines, owners, and success metrics.
Keep projects on track and report weekly on progress, challenges, and solutions.
Qualifications You are a leader, not just a manager. You’re as comfortable in a spreadsheet as you are in a meeting room. You know how to motivate people, build systems, and drive results.
You thrive in fast-paced, entrepreneurial environments and love creating clarity from chaos. You’re proactive, detail-oriented, and strong enough to hold others accountable while keeping culture positive and productive.
Experience
5+ years in operations or HR leadership in a professional, service-based business (law, finance, medical, consulting, etc.).
Experience managing people, processes, and budgets simultaneously.
Familiarity with employment law, performance management, and HR compliance.
Strong background in implementing systems and leading teams to measurable results.
Skills
Exceptional leadership and communication ability.
Deep understanding of people management and coaching.
Skilled in process mapping, documentation, and accountability systems.
Confident with metrics and data-driven decision-making.
HR generalist knowledge, including hiring, benefits, and compliance.
Proficient with CRMs, project management tools, and Google Workspace.
Personality Traits
High emotional intelligence
Calm under pressure; thrives in problem-solving.
Highly organized and execution-focused.
Direct but diplomatic communicator.
Growth-oriented; seeks constant improvement.
Adaptable and comfortable with feedback
Operates with integrity, transparency, and ownership mentality.
Application Instructions To apply, prepare a cover letter with no more than two paragraphs and a closing sentence. In the first paragraph, describe your HR and office management experience. In the second paragraph, explain your ties to Frederick County and where you see yourself in 5 years. As a closing sentence, please write, "I have read the instructions in the job posting and have followed the instructions."
Email your resume and cover letter in PDF format to LOLAC at lenaclarklegal dot com. The email's subject line should be your last name (all caps), followed by the position you are applying for in lowercase, followed by one word you would use to describe yourself in all caps (for example, SMITH director of operations AWESOME).
*Please no recruiters and do not call us to check on the status*
Compensation $90,000 - $125,000 DOE (base and performance-based bonus)
About Law Office of Lena A Clark LLC The Law Office of Lena A. Clark, LLC, was founded eleven years ago and has ten full‑time employees. We are an Inc. 5000 business. We are Winners and Finalists in the Frederick News‑Post's annual Best of the Best competition for the Estate Planning Law Firm, Best Attorney, and Best Woman‑owned business for the last six years. We were honored to receive the Law Firm 500 award for three years, recognizing us as one of the fastest-growing small law firms in the United States.
PTO
Paid holidays
401(k), 4% match and profit sharing
Pretax contribution to health insurance, if needed
Director of Operations, in person position
#J-18808-Ljbffr
Law Office of Lena A Clark LLC • Frederick , MD , US
Posted 3 days ago
Description The Director of Operations is the firm’s second-in-command - the bridge between strategy and execution.
You will run the day-to-day in-office business operations, lead the team, manage performance, and ensure that every department operates with clarity, accountability, and alignment.
This is a leadership role for a builder: someone who can turn vision into systems, people into performers, and chaos into structure.
You’ll oversee operations, HR, and firm-wide project execution so the owner can focus on growth, leadership, and high-value client work.
Core Purpose To translate the owner’s strategic vision into operational reality by leading people, refining systems, and driving performance across all areas of the firm.
Responsibilities
Lead team and department meetings focused on performance, accountability, and progress.
Supervise and develop team leads.
Maintain culture and alignment with firm values through regular communication and feedback.
Conduct quarterly 1:1s and annual performance reviews.
Support team leads in coaching, delegation, and conflict resolution.
Serve as the first escalation point for operational, personnel, and client issues.
HR & People Operations
Own full-cycle HR functions for the firm, including recruiting, hiring, onboarding, and offboarding.
Develop and maintain job descriptions, scorecards, and career paths for all roles.
Manage performance improvement plans (PIPs), employee discipline, and compliance documentation.
Oversee payroll coordination, benefits administration, and PTO tracking.
Conduct compensation benchmarking and recommend pay adjustments and incentive structures.
Manage employee handbook and ensure compliance with state and federal employment laws.
Lead culture-building initiatives, team events, and employee recognition programs.
Partner with the owner to design and implement firm-wide leadership and training programs.
Systems, Process, and Performance Management
Maintain and continuously improve all firm workflows, checklists, and SOPs.
Own the CRM and project management systems.
Ensure all departments follow standardized systems and procedures for consistent client experience.
Develop KPI dashboards for tracking revenue, lead flow, client satisfaction, and productivity.
Analyze firm data to identify bottlenecks and propose system improvements.
Oversee technology adoption, data hygiene, and operational efficiency initiatives.
Financial & Capacity Oversight
Track utilization, capacity, and workload to forecast hiring needs.
Support the owner in setting annual budgets, revenue goals, and incentive plans.
Collaborate with the owner and bookkeeper on monthly P&L and budget reviews.
Monitor expenses, payroll accuracy, and vendor agreements.
Strategic Implementation
Partner with the owner to define quarterly goals (“rocks”) and translate them into actionable projects.
Create implementation plans with clear timelines, owners, and success metrics.
Keep projects on track and report weekly on progress, challenges, and solutions.
Qualifications You are a leader, not just a manager. You’re as comfortable in a spreadsheet as you are in a meeting room. You know how to motivate people, build systems, and drive results.
You thrive in fast-paced, entrepreneurial environments and love creating clarity from chaos. You’re proactive, detail-oriented, and strong enough to hold others accountable while keeping culture positive and productive.
Experience
5+ years in operations or HR leadership in a professional, service-based business (law, finance, medical, consulting, etc.).
Experience managing people, processes, and budgets simultaneously.
Familiarity with employment law, performance management, and HR compliance.
Strong background in implementing systems and leading teams to measurable results.
Skills
Exceptional leadership and communication ability.
Deep understanding of people management and coaching.
Skilled in process mapping, documentation, and accountability systems.
Confident with metrics and data-driven decision-making.
HR generalist knowledge, including hiring, benefits, and compliance.
Proficient with CRMs, project management tools, and Google Workspace.
Personality Traits
High emotional intelligence
Calm under pressure; thrives in problem-solving.
Highly organized and execution-focused.
Direct but diplomatic communicator.
Growth-oriented; seeks constant improvement.
Adaptable and comfortable with feedback
Operates with integrity, transparency, and ownership mentality.
Application Instructions To apply, prepare a cover letter with no more than two paragraphs and a closing sentence. In the first paragraph, describe your HR and office management experience. In the second paragraph, explain your ties to Frederick County and where you see yourself in 5 years. As a closing sentence, please write, "I have read the instructions in the job posting and have followed the instructions."
Email your resume and cover letter in PDF format to LOLAC at lenaclarklegal dot com. The email's subject line should be your last name (all caps), followed by the position you are applying for in lowercase, followed by one word you would use to describe yourself in all caps (for example, SMITH director of operations AWESOME).
*Please no recruiters and do not call us to check on the status*
Compensation $90,000 - $125,000 DOE (base and performance-based bonus)
About Law Office of Lena A Clark LLC The Law Office of Lena A. Clark, LLC, was founded eleven years ago and has ten full‑time employees. We are an Inc. 5000 business. We are Winners and Finalists in the Frederick News‑Post's annual Best of the Best competition for the Estate Planning Law Firm, Best Attorney, and Best Woman‑owned business for the last six years. We were honored to receive the Law Firm 500 award for three years, recognizing us as one of the fastest-growing small law firms in the United States.
PTO
Paid holidays
401(k), 4% match and profit sharing
Pretax contribution to health insurance, if needed
Director of Operations, in person position
#J-18808-Ljbffr