Associate Director of Assessment & Technology #JR103330
American Association of Collegiate Registrars and Admissions Officers, College Park, Maryland, us, 20741
Job Competency
Data Interpretation & Application
Leadership & Management
Purpose The Associate Director of Assessment and Technology reports to and serves as the primary backup for the Director of the Office of Assessment & Technology (OAT) in Enrollment Management (EM). As such, the position is responsible for assisting the Director with strategic and operational planning, implementation oversight, and leadership within the Department. It provides strategic and operational support for EM initiatives, particularly in Undergraduate Admissions and Student Financial Aid, and is a member of the OAT leadership team overseeing technology operations. The position supervises Assistant Directors and IT Coordinators, and may supervise other staff positions.
The Associate Director also leads initiatives to plan for, assess, and implement new EM technology and manages EM technology systems, including serving as Slate Captain — overseeing configuration, governance, maintenance, and optimization of the Slate CRM platform; coordinating cross-office requirements; managing testing and releases; and guiding staff on best practices. The position is also responsible for taking part in full systems lifecycle development; managing the resolution of technical issues; leading technology quality control and enhancement efforts; and providing leadership and project management assistance in technical and technological applications, functionalities, and initiatives in the Office. The position operates as a project manager and liaison, and interfaces with the constituent offices within and outside of EM on technology matters and technical issues. The position coordinates with the university’s Division of Information Technology (DIT) and third‑party software vendors in the development, testing, and maintenance of information systems and web‑based applications relevant to enrollment management processes. The position manages and performs systems training for office staff, EM, and other constituents, and represents the office on EM and campus committees, initiatives, and projects.
Systems and Processes Systems and processes for which this position is responsible in ensuring operational efficiency and effectiveness, and solutions management and sustainability include:
Customer engagement and relationship (e.g., Slate, Chatbot)
Financial aid packaging and disbursement
Admissions application management and evaluation
Document imaging
Scholarship management
Student information
Integrations with third‑party undergraduate college application services
Data analysis and reporting solutions (e.g., SAS, Tableau, etc.)
Utilization of project management/ticketing (e.g., Jira, ServiceNow)
Qualifications Education: Bachelor’s degree from an accredited college or university.
Experience: Eight (8) years of professional experience managing business operations. Three (3) years of experience supervising or managing professional staff.
Knowledge, Skills, & Abilities
Knowledge of business acumen to understand key business drivers, organizational communications, and data. Knowledge of organizational and unit performance measures.
Knowledge of the impact and implications of decisions on leadership objectives.
Skill in oral and written communication.
Skill in data analytics and negotiation.
Skill in the use of Microsoft Office and Google Suite products.
Ability to exercise independent judgment and discretion.
Ability to develop and administer new policies and procedures.
Ability to interpret and apply policies, procedures, regulations, and laws.
Additional Qualifications Master’s Degree Preferred.
Experience: A minimum of six (6) years’ experience in the area of information technology, assessment, or strategic planning in higher education, including six (6) years of training and supervision of employees. Understanding of dependencies and expertise in integration between system modules and among systems. Demonstrated project management experience and proven ability in the planning and implementation of technical designs and solutions to solve business problems. A minimum of three years’ experience serving as a Slate CRM Captain, including configuration, governance, workflow optimization, system enhancements, and staff training within a higher education context.
Knowledge, Skills, and Abilities: Skills in strategic vision, relationship management, and attention to detail are required. Must be able to promote and work in a team environment and must have strong problem‑solving skills to provide solutions. Excellent planning, analytical, problem‑solving, customer satisfaction, communication, interpersonal skills, and the ability to organize and prioritize multiple tasks. Ability to communicate technical concepts, practices, and protocols to a non‑technical audience, and to provide systems training. Knowledge of current and emerging information technologies and systems, including systems development. Prior database experience is required. Knowledge of Software Development Life Cycle (SDLC). Must be able to interpret and communicate information based on knowledge of institutional policies, procedures, and departmental considerations.
Prior experience working in an Enrollment Management area is desirable, as well as experience with Workday Student (or other Enterprise Resource Planning systems) and document imaging systems. Demonstrated ability to utilize SAS Enterprise Guide or comparable query development tools, with the capacity to interpret and construct SQL statements. Proficient in advanced formulas and functions in Microsoft Excel or Google Sheets. Understanding of imaging system architecture, including system processes, programming environments, workflow management, security frameworks, and ancillary subsystems. Experience with Oracle or SQL‑based platforms is preferred. Familiarity with Informatica, ServiceNow, or Jira is also desirable.
Job Traveling None
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Data Interpretation & Application
Leadership & Management
Purpose The Associate Director of Assessment and Technology reports to and serves as the primary backup for the Director of the Office of Assessment & Technology (OAT) in Enrollment Management (EM). As such, the position is responsible for assisting the Director with strategic and operational planning, implementation oversight, and leadership within the Department. It provides strategic and operational support for EM initiatives, particularly in Undergraduate Admissions and Student Financial Aid, and is a member of the OAT leadership team overseeing technology operations. The position supervises Assistant Directors and IT Coordinators, and may supervise other staff positions.
The Associate Director also leads initiatives to plan for, assess, and implement new EM technology and manages EM technology systems, including serving as Slate Captain — overseeing configuration, governance, maintenance, and optimization of the Slate CRM platform; coordinating cross-office requirements; managing testing and releases; and guiding staff on best practices. The position is also responsible for taking part in full systems lifecycle development; managing the resolution of technical issues; leading technology quality control and enhancement efforts; and providing leadership and project management assistance in technical and technological applications, functionalities, and initiatives in the Office. The position operates as a project manager and liaison, and interfaces with the constituent offices within and outside of EM on technology matters and technical issues. The position coordinates with the university’s Division of Information Technology (DIT) and third‑party software vendors in the development, testing, and maintenance of information systems and web‑based applications relevant to enrollment management processes. The position manages and performs systems training for office staff, EM, and other constituents, and represents the office on EM and campus committees, initiatives, and projects.
Systems and Processes Systems and processes for which this position is responsible in ensuring operational efficiency and effectiveness, and solutions management and sustainability include:
Customer engagement and relationship (e.g., Slate, Chatbot)
Financial aid packaging and disbursement
Admissions application management and evaluation
Document imaging
Scholarship management
Student information
Integrations with third‑party undergraduate college application services
Data analysis and reporting solutions (e.g., SAS, Tableau, etc.)
Utilization of project management/ticketing (e.g., Jira, ServiceNow)
Qualifications Education: Bachelor’s degree from an accredited college or university.
Experience: Eight (8) years of professional experience managing business operations. Three (3) years of experience supervising or managing professional staff.
Knowledge, Skills, & Abilities
Knowledge of business acumen to understand key business drivers, organizational communications, and data. Knowledge of organizational and unit performance measures.
Knowledge of the impact and implications of decisions on leadership objectives.
Skill in oral and written communication.
Skill in data analytics and negotiation.
Skill in the use of Microsoft Office and Google Suite products.
Ability to exercise independent judgment and discretion.
Ability to develop and administer new policies and procedures.
Ability to interpret and apply policies, procedures, regulations, and laws.
Additional Qualifications Master’s Degree Preferred.
Experience: A minimum of six (6) years’ experience in the area of information technology, assessment, or strategic planning in higher education, including six (6) years of training and supervision of employees. Understanding of dependencies and expertise in integration between system modules and among systems. Demonstrated project management experience and proven ability in the planning and implementation of technical designs and solutions to solve business problems. A minimum of three years’ experience serving as a Slate CRM Captain, including configuration, governance, workflow optimization, system enhancements, and staff training within a higher education context.
Knowledge, Skills, and Abilities: Skills in strategic vision, relationship management, and attention to detail are required. Must be able to promote and work in a team environment and must have strong problem‑solving skills to provide solutions. Excellent planning, analytical, problem‑solving, customer satisfaction, communication, interpersonal skills, and the ability to organize and prioritize multiple tasks. Ability to communicate technical concepts, practices, and protocols to a non‑technical audience, and to provide systems training. Knowledge of current and emerging information technologies and systems, including systems development. Prior database experience is required. Knowledge of Software Development Life Cycle (SDLC). Must be able to interpret and communicate information based on knowledge of institutional policies, procedures, and departmental considerations.
Prior experience working in an Enrollment Management area is desirable, as well as experience with Workday Student (or other Enterprise Resource Planning systems) and document imaging systems. Demonstrated ability to utilize SAS Enterprise Guide or comparable query development tools, with the capacity to interpret and construct SQL statements. Proficient in advanced formulas and functions in Microsoft Excel or Google Sheets. Understanding of imaging system architecture, including system processes, programming environments, workflow management, security frameworks, and ancillary subsystems. Experience with Oracle or SQL‑based platforms is preferred. Familiarity with Informatica, ServiceNow, or Jira is also desirable.
Job Traveling None
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