Director, Operations (Commercial & Data Operations)
Talon Outdoor, New York, New York, us, 10261
Director, Operations (Commercial & Data Operations)
At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.
We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.
THE ROLE_ The Director, Operations (Commercial & Data Operations) is responsible for building and leading a critical operations function that ensures
completeness, accuracy,
and
timeliness
ofmedia data in Talon’s proprietary media platforms (Plato and Atlas), working closely with Client, Commercial, and Finance teams. This role will report directly to the CFO & COO, North America.
This role owns the operational backbone that connects
pipeline, contracts, vendor costs, and platform data , providing Finance with a robust secondary review layer and ensuring accuracy in reported performance, revenue, and margin.
The Director will lead a team responsible for data reconciliation, vendor cost validation, and pipeline governance, while also partnering closely with Commercial, Finance, and Legal to strengthen end‑to‑end execution, compliance, and reporting.
This is a highly cross‑functional leadership role, combining
data governance, commercial operations, and financial discipline , with a mandate to improve scalability, reduce risk, and unlock incremental insight across the business.
A DAY IN THE LIFE_
Own end‑to‑end accountability for
Plato and Atlas data accuracy, completeness, and timeliness
in partnership with Client teams responsible for campaign data input.
Establish reconciliation processes between Plato, Atlas, pipeline reporting, and finance outputs.
Act as the
second layer of review
for Finance, identifying discrepancies, anomalies, and risks before close and reporting cycles.
Define data standards, controls, and best practices to improve reliability and audit readiness.
Lead vendor cost matching across media owners, platforms, and internal systems.
Identify, investigate, and resolve discrepancies in vendor costs, invoices, and booked spend.
Partner with Finance and external vendors to ensure accurate cost capture and margin integrity.
Implement scalable controls to reduce leakage, delays, and manual rework.
Own commercial pipeline governance, including
weekly pipeline reporting and reconciliation against Plato data .
Ensure pipeline data reflects accurate status, value, timing, and probability.
Partner with Commercial leadership to improve forecasting accuracy and consistency.
Provide leadership with clear, trusted views of pipeline health and conversion risk.
Commercial Operations & Contract Execution
Support alignment between Commercial, Operations, Finance, and Legal on deal execution.
Ensure contracts are accurately reflected in systems and aligned with booked revenue and costs.
Improve handoffs between client teams and finance to reduce friction and errors.
Compliance & Risk Management
Oversee operational compliance reviews including:
Master Advertising Frameworks (MAFs)
Purchase Orders (POs)
Legal and contractual requirements
Ensure processes support internal controls and external audit requirements.
Identify operational risks and implement preventative controls.
Analytics & Reporting
Develop enhanced reporting and analytics around:
Media owner spend
Cost accuracy and variance analysis
Translate complex data into actionable insight for Finance and Commercial leadership.
Continuously improve dashboards and management reporting.
Leadership & Culture
Build, lead, and develop a high‑performing operations team.
Role model Talon values and foster a culture of accountability, collaboration, and continuous improvement.
Partner with senior leadership to scale operational capability in line with business growth.
WHAT WE'RE LOOKING FOR_
Commercially minded with strong financial acumen
Strong operational leadership and people management skills
Ability to influence and partner with senior stakeholders across Finance, Commercial, and Client teams
Exceptional attention to detail with the ability to operate at scale
Structured problem solver with experience designing controls and processes
Comfortable working with complex datasets and systems
As Well As_
Significant experience in operations, commercial operations, finance operations, or data governance roles
Strong understanding of revenue, pipeline, cost management, and reconciliation processes
Experience working with commercial and finance systems (e.g., CRM, billing, finance platforms)
Proven track record of building scalable processes and control frameworks
Experience in media or agency services environments preferred
Degree or equivalent experience in finance, business, operations, or a numerate discipline
WHY US_ “ The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon
OUR VALUES AND HOW WE WORK TOGETHER_ WE ARE BOLD_ As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
We challenge respectfully
We lead the way
WE ARE HUMAN_ We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
We value collaboration and togetherness
We are empathetic
WE ARE SMART_ Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
We grow and learn
We are trusted
We are mission possible
Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.
*Dependent upon experience, the salary for this role can range from $100,000-$150,000*
#J-18808-Ljbffr
We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.
THE ROLE_ The Director, Operations (Commercial & Data Operations) is responsible for building and leading a critical operations function that ensures
completeness, accuracy,
and
timeliness
ofmedia data in Talon’s proprietary media platforms (Plato and Atlas), working closely with Client, Commercial, and Finance teams. This role will report directly to the CFO & COO, North America.
This role owns the operational backbone that connects
pipeline, contracts, vendor costs, and platform data , providing Finance with a robust secondary review layer and ensuring accuracy in reported performance, revenue, and margin.
The Director will lead a team responsible for data reconciliation, vendor cost validation, and pipeline governance, while also partnering closely with Commercial, Finance, and Legal to strengthen end‑to‑end execution, compliance, and reporting.
This is a highly cross‑functional leadership role, combining
data governance, commercial operations, and financial discipline , with a mandate to improve scalability, reduce risk, and unlock incremental insight across the business.
A DAY IN THE LIFE_
Own end‑to‑end accountability for
Plato and Atlas data accuracy, completeness, and timeliness
in partnership with Client teams responsible for campaign data input.
Establish reconciliation processes between Plato, Atlas, pipeline reporting, and finance outputs.
Act as the
second layer of review
for Finance, identifying discrepancies, anomalies, and risks before close and reporting cycles.
Define data standards, controls, and best practices to improve reliability and audit readiness.
Lead vendor cost matching across media owners, platforms, and internal systems.
Identify, investigate, and resolve discrepancies in vendor costs, invoices, and booked spend.
Partner with Finance and external vendors to ensure accurate cost capture and margin integrity.
Implement scalable controls to reduce leakage, delays, and manual rework.
Own commercial pipeline governance, including
weekly pipeline reporting and reconciliation against Plato data .
Ensure pipeline data reflects accurate status, value, timing, and probability.
Partner with Commercial leadership to improve forecasting accuracy and consistency.
Provide leadership with clear, trusted views of pipeline health and conversion risk.
Commercial Operations & Contract Execution
Support alignment between Commercial, Operations, Finance, and Legal on deal execution.
Ensure contracts are accurately reflected in systems and aligned with booked revenue and costs.
Improve handoffs between client teams and finance to reduce friction and errors.
Compliance & Risk Management
Oversee operational compliance reviews including:
Master Advertising Frameworks (MAFs)
Purchase Orders (POs)
Legal and contractual requirements
Ensure processes support internal controls and external audit requirements.
Identify operational risks and implement preventative controls.
Analytics & Reporting
Develop enhanced reporting and analytics around:
Media owner spend
Cost accuracy and variance analysis
Translate complex data into actionable insight for Finance and Commercial leadership.
Continuously improve dashboards and management reporting.
Leadership & Culture
Build, lead, and develop a high‑performing operations team.
Role model Talon values and foster a culture of accountability, collaboration, and continuous improvement.
Partner with senior leadership to scale operational capability in line with business growth.
WHAT WE'RE LOOKING FOR_
Commercially minded with strong financial acumen
Strong operational leadership and people management skills
Ability to influence and partner with senior stakeholders across Finance, Commercial, and Client teams
Exceptional attention to detail with the ability to operate at scale
Structured problem solver with experience designing controls and processes
Comfortable working with complex datasets and systems
As Well As_
Significant experience in operations, commercial operations, finance operations, or data governance roles
Strong understanding of revenue, pipeline, cost management, and reconciliation processes
Experience working with commercial and finance systems (e.g., CRM, billing, finance platforms)
Proven track record of building scalable processes and control frameworks
Experience in media or agency services environments preferred
Degree or equivalent experience in finance, business, operations, or a numerate discipline
WHY US_ “ The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon
OUR VALUES AND HOW WE WORK TOGETHER_ WE ARE BOLD_ As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
We challenge respectfully
We lead the way
WE ARE HUMAN_ We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
We value collaboration and togetherness
We are empathetic
WE ARE SMART_ Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
We grow and learn
We are trusted
We are mission possible
Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.
*Dependent upon experience, the salary for this role can range from $100,000-$150,000*
#J-18808-Ljbffr