
Senior Customer Success Lead - NA & LATAM Growth
ERM, Raleigh, North Carolina, United States, 27601
A global sustainability consultancy is seeking a Customer Success Manager to oversee a portfolio of clients in North America and Latin America. This role requires proven expertise in account management, strategic relationship building, and driving renewal outcomes. Ideal candidates will have a strong SaaS background with 5+ years of experience and a Bachelor's degree in a related field. Responsibilities include leading customer implementations, enhancing platform adoption, and supporting account growth opportunities, ensuring high-quality customer experiences throughout.
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