Commercial Insurance Account Manager - Captive Programs
Acrisure, Las Vegas, Nevada, us, 89105
Job Description
The Commercial Insurance Account Manager – Captive Programs is an experienced insurance professional responsible for servicing and supporting clients participating in group or single‑parent captive insurance programs. This role serves as the primary contact for captive members and may manage a team, coordinating with carriers, TPAs, captive managers, underwriters, and internal stakeholders to ensure accurate, timely, and compliant service delivery. It includes client and program management responsibilities, and leadership and oversight of the Captive Administration Team to execute all administrative and servicing functions. The ideal candidate has a strong commercial P&C background, understands policy mechanics, and is comfortable operating in a consultative, relationship‑driven environment. Prior experience with captive insurance, self‑funded, or alternative risk arrangements is preferred but not required.
Key Responsibilities Client & Captive Member Management & Management
Serve, along with the Admin Team, as the primary day‑to‑day contact for assigned captive program members
Manage ongoing client service needs including policy questions, endorsements, certificates, audits, and exposure updates
Educate clients on captive program structure, participation requirements, and ongoing obligations
Renewals & Program Support
Coordinate annual renewal processes including data collection and submission support
Work with carriers, captive managers, and underwriters to ensure accurate renewal terms
Review quotes and policy documents for accuracy and alignment with program structure
Assist in preparing renewal summaries, proposals, and client‑facing deliverables
Internal & External Coordination
Act as a liaison between clients, carriers, TPAs, captive managers, and internal teams
Support onboarding of new captive members including data gathering and coverage setup
Track and resolve service issues in a timely and professional manner
Management of Captive Administration Team
Provide day‑to‑day leadership, oversight, and mentorship to the Captive Administration Team.
Manage workload distribution, prioritize tasks, and establish service standards.
Serve as the primary escalation point for complex captive administration matters.
Develop and continuously improve workflows, procedures, and controls. Support onboarding, training, and professional development of team members.
Documentation & Compliance
Maintain accurate and complete records within agency management systems and internal tools
Ensure files are properly documented to minimize E&O exposure
Support regulatory and program compliance requirements
Qualifications & Experience
5+ years of commercial insurance account management experience
Active Property & Casualty insurance license
Strong understanding of commercial P&C coverages including Workers’ Compensation and casualty lines (Auto, General Liability etc.).
Proficiency with agency management systems and Microsoft Office
Excellent organizational, communication, and client service skills
Compensation & Benefits Competitive Salary (commensurate with experience) Competitive benefits package including medical, dental, vision insurance, paid time off, holidays, 401(k) with company match, disability and life insurance, and professional development opportunities.
Pay Details The base compensation range for this position is $0 - $0. This range reflects Acrisure’s good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.
Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.
Why Join Us At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Employee Benefits
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.
#J-18808-Ljbffr
Key Responsibilities Client & Captive Member Management & Management
Serve, along with the Admin Team, as the primary day‑to‑day contact for assigned captive program members
Manage ongoing client service needs including policy questions, endorsements, certificates, audits, and exposure updates
Educate clients on captive program structure, participation requirements, and ongoing obligations
Renewals & Program Support
Coordinate annual renewal processes including data collection and submission support
Work with carriers, captive managers, and underwriters to ensure accurate renewal terms
Review quotes and policy documents for accuracy and alignment with program structure
Assist in preparing renewal summaries, proposals, and client‑facing deliverables
Internal & External Coordination
Act as a liaison between clients, carriers, TPAs, captive managers, and internal teams
Support onboarding of new captive members including data gathering and coverage setup
Track and resolve service issues in a timely and professional manner
Management of Captive Administration Team
Provide day‑to‑day leadership, oversight, and mentorship to the Captive Administration Team.
Manage workload distribution, prioritize tasks, and establish service standards.
Serve as the primary escalation point for complex captive administration matters.
Develop and continuously improve workflows, procedures, and controls. Support onboarding, training, and professional development of team members.
Documentation & Compliance
Maintain accurate and complete records within agency management systems and internal tools
Ensure files are properly documented to minimize E&O exposure
Support regulatory and program compliance requirements
Qualifications & Experience
5+ years of commercial insurance account management experience
Active Property & Casualty insurance license
Strong understanding of commercial P&C coverages including Workers’ Compensation and casualty lines (Auto, General Liability etc.).
Proficiency with agency management systems and Microsoft Office
Excellent organizational, communication, and client service skills
Compensation & Benefits Competitive Salary (commensurate with experience) Competitive benefits package including medical, dental, vision insurance, paid time off, holidays, 401(k) with company match, disability and life insurance, and professional development opportunities.
Pay Details The base compensation range for this position is $0 - $0. This range reflects Acrisure’s good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.
Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.
Why Join Us At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Employee Benefits
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.
#J-18808-Ljbffr