Insurance Housing Account Manager - Temporary Housing
Alacrity Solutions, Oklahoma City, Oklahoma, United States, 73116
About Alacrity Solutions
Alacrity Solutions is a leading provider of insurance claims, repair, and recovery services across North America. We support property, auto, heavy equipment, and casualty claims through a fully integrated suite of services, including staffing, temporary housing, managed repair, and subrogation. Our nationwide network and experienced team allow us to deliver consistent, scalable support from first notice of loss through completed repairs.
Insurance Housing Account Manager Summary / Objective The Account Manager is a remote role serving as the primary day‑to‑day liaison for insureds who require temporary housing. In this position, you will build and maintain strong relationships with adjusters, support ongoing business needs, and collaborate closely with our internal housing teams to ensure clear, consistent communication. The ideal candidate is sharp, high‑energy, detail‑oriented, and skilled in interpersonal communication, telephone etiquette, and professional verbal interaction.
Essential Functions
Serve as the primary contact for insureds, providing prompt outreach, daily status updates, and superior customer service
Enter and maintain accurate, timely database records to document all activity and timelines
Coordinate temporary housing placements, including locating options, reviewing furnishings lists, confirming orders, and ensuring smooth move‑ins
Build and maintain strong relationships with adjusters, including obtaining approvals, providing updates, and supporting ongoing business needs
Manage ALE limits and collect all required documentation from insureds
Oversee open housing stays to ensure they run smoothly and in accordance with policies and procedures
Review all landlord correspondence for accuracy and completeness
Resolve issues that arise during any stage of the placement or stay
Collaborate with team members to meet goals, deadlines, and coverage needs
Participate in required holiday coverage and CAT on‑call rotations
Complete two weeks of in‑person training; travel is required
Answer rollover and team calls as needed
Other duties as assigned
Qualifications Required
Industry experience in temporary housing, apartments, or insurance
Ability to complete two weeks of in‑person training; travel is required
Flexibility with scheduling, including holiday coverage and catastrophe on‑call rotations as needed
Preferred
3–5 years of customer service experience
Strong communication skills, both verbal and written
Excellent time management and organizational abilities
Demonstrated empathy and a genuine desire to support individuals in need
Proven ability to prioritize multiple tasks in a fast‑paced environment
Ability to remain positive and composed in stressful situations
Patience, persistence, and a solutions‑focused mindset
Willingness to learn, adapt, and be coachable
Competencies
Proficiency with MS Office and comfort working in a remote‑office environment
Strong telephone skills, including the ability to identify key issues, evaluate information, and recommend appropriate actions
Proven ability to persuade, influence, and communicate effectively over the phone
Excellent customer service skills with a focus on empathy and professionalism
Professional verbal and written communication skills
Work Environment Remote employees are expected to remain available and communicative during scheduled work hours.
Supervisory Responsibilities None.
Physical & Mental Demands
Prolonged periods of sitting while completing computer‑ and desk‑based tasks
Availability during core hours of 7:00 AM to 7:00 PM CST
During designated catastrophes, additional hours may be required, including evenings and weekends
Job Specifics
Remote position
Full‑Time (Monday - Friday, 10am - 7pm CST)
Travel Required Must be able to travel for required training and team‑building activities, which may include overnight hotel stays.
Required Education And Experience
High school diploma
1–2 years of experience in real estate, adjusting, or insurance housing
Additional eligibility requirements
None.
Why Choose Alacrity?
Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
HSA Bank with selection of High Deductible Health Plan
401K plan options
Paid Time Off - to include vacation and a sick time bank
Paid Holidays
Affirmative Action / EEO Statement Alacrity is an equal opportunity employer committed to providing a work environment free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, and childbirth), gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran status, genetic information, creed, marital status, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes employment decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
Other Duties This job description is not intended to cover every activity, duty, or responsibility required for this role. Duties, responsibilities, and activities may change at any time with or without notice.
How Long We Retain Personal Information We retain personal information only as long as necessary to fulfill legitimate business purposes and comply with applicable laws.
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Insurance Housing Account Manager Summary / Objective The Account Manager is a remote role serving as the primary day‑to‑day liaison for insureds who require temporary housing. In this position, you will build and maintain strong relationships with adjusters, support ongoing business needs, and collaborate closely with our internal housing teams to ensure clear, consistent communication. The ideal candidate is sharp, high‑energy, detail‑oriented, and skilled in interpersonal communication, telephone etiquette, and professional verbal interaction.
Essential Functions
Serve as the primary contact for insureds, providing prompt outreach, daily status updates, and superior customer service
Enter and maintain accurate, timely database records to document all activity and timelines
Coordinate temporary housing placements, including locating options, reviewing furnishings lists, confirming orders, and ensuring smooth move‑ins
Build and maintain strong relationships with adjusters, including obtaining approvals, providing updates, and supporting ongoing business needs
Manage ALE limits and collect all required documentation from insureds
Oversee open housing stays to ensure they run smoothly and in accordance with policies and procedures
Review all landlord correspondence for accuracy and completeness
Resolve issues that arise during any stage of the placement or stay
Collaborate with team members to meet goals, deadlines, and coverage needs
Participate in required holiday coverage and CAT on‑call rotations
Complete two weeks of in‑person training; travel is required
Answer rollover and team calls as needed
Other duties as assigned
Qualifications Required
Industry experience in temporary housing, apartments, or insurance
Ability to complete two weeks of in‑person training; travel is required
Flexibility with scheduling, including holiday coverage and catastrophe on‑call rotations as needed
Preferred
3–5 years of customer service experience
Strong communication skills, both verbal and written
Excellent time management and organizational abilities
Demonstrated empathy and a genuine desire to support individuals in need
Proven ability to prioritize multiple tasks in a fast‑paced environment
Ability to remain positive and composed in stressful situations
Patience, persistence, and a solutions‑focused mindset
Willingness to learn, adapt, and be coachable
Competencies
Proficiency with MS Office and comfort working in a remote‑office environment
Strong telephone skills, including the ability to identify key issues, evaluate information, and recommend appropriate actions
Proven ability to persuade, influence, and communicate effectively over the phone
Excellent customer service skills with a focus on empathy and professionalism
Professional verbal and written communication skills
Work Environment Remote employees are expected to remain available and communicative during scheduled work hours.
Supervisory Responsibilities None.
Physical & Mental Demands
Prolonged periods of sitting while completing computer‑ and desk‑based tasks
Availability during core hours of 7:00 AM to 7:00 PM CST
During designated catastrophes, additional hours may be required, including evenings and weekends
Job Specifics
Remote position
Full‑Time (Monday - Friday, 10am - 7pm CST)
Travel Required Must be able to travel for required training and team‑building activities, which may include overnight hotel stays.
Required Education And Experience
High school diploma
1–2 years of experience in real estate, adjusting, or insurance housing
Additional eligibility requirements
None.
Why Choose Alacrity?
Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
HSA Bank with selection of High Deductible Health Plan
401K plan options
Paid Time Off - to include vacation and a sick time bank
Paid Holidays
Affirmative Action / EEO Statement Alacrity is an equal opportunity employer committed to providing a work environment free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, and childbirth), gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran status, genetic information, creed, marital status, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes employment decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
Other Duties This job description is not intended to cover every activity, duty, or responsibility required for this role. Duties, responsibilities, and activities may change at any time with or without notice.
How Long We Retain Personal Information We retain personal information only as long as necessary to fulfill legitimate business purposes and comply with applicable laws.
#J-18808-Ljbffr