Copy of Strategic Account Manager, Mid-Market Retail
Block, Chicago, Illinois, United States, 60290
The Role
Square's Strategic Account Management organization is seeking an experienced professional to drive growth and retention within our Retail Strategic Account Management program. This team partners with some of Square's largest retail sellers – businesses redefining how technology shapes the customer and merchant experience.
In this role, you'll serve as a trusted advisor to retail executives and operators, helping them simplify operations, improve performance, and scale using Square's ecosystem. You'll uncover opportunities for growth, develop tailored retention strategies, and collaborate closely with Product, Engineering, Finance, and Marketing to deliver seamless, impactful outcomes for our most valuable sellers.
The ideal candidate is strategic, empathetic, and passionate about building long‑term relationships. You excel at navigating complex organizations, aligning internal teams, and finding creative ways to solve customer challenges. You thrive in dynamic environments, advocate for your clients, and play a key role in shaping how Square continues to serve the upmarket retail space.
You Will
Own and maintain relationships across a portfolio of ~200 strategic retail sellers, driving account expansion, retention, and satisfaction
Consult with business owners and operators to uncover opportunities across operations, payments, and commerce
Design and implement customized solutions that drive measurable business results
Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
Collaborate cross‑functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
Where and when appropriate, visit customers in‑person for negotiations and/or churn prevention
Negotiate and manage contracts and pricing, ensuring mutual wins and long‑term success
Deliver white‑glove support, resolving critical issues and proactively driving engagement
You Have
5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
Proven success growing and retaining a book of business
Consistent overperformance on key metrics and revenue targets
Strong discovery and consultative selling skills
Retail industry experience preferred, but not required
Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
Demonstrated success retaining and expanding strategic accounts
Experience negotiating contracts and pricing with senior stakeholders
Exceptional written and verbal communication skills – storytelling is central to this role
Creative, strategic problem‑solver who thrives in ambiguous environments
Growth mindset, empathetic collaborator, and positive team player
Pay Transparency Block takes a market‑based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A: $135,200.00 – $202,800.00
Zone B: $125,788.00 – $188,604.00
Zone C: $119,002.00 – $178,412.00
Zone D: $108,212.00 – $162,188.00
Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Application Guidelines Candidates may submit up to 9 active applications within a 60‑day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
#J-18808-Ljbffr
In this role, you'll serve as a trusted advisor to retail executives and operators, helping them simplify operations, improve performance, and scale using Square's ecosystem. You'll uncover opportunities for growth, develop tailored retention strategies, and collaborate closely with Product, Engineering, Finance, and Marketing to deliver seamless, impactful outcomes for our most valuable sellers.
The ideal candidate is strategic, empathetic, and passionate about building long‑term relationships. You excel at navigating complex organizations, aligning internal teams, and finding creative ways to solve customer challenges. You thrive in dynamic environments, advocate for your clients, and play a key role in shaping how Square continues to serve the upmarket retail space.
You Will
Own and maintain relationships across a portfolio of ~200 strategic retail sellers, driving account expansion, retention, and satisfaction
Consult with business owners and operators to uncover opportunities across operations, payments, and commerce
Design and implement customized solutions that drive measurable business results
Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
Collaborate cross‑functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
Where and when appropriate, visit customers in‑person for negotiations and/or churn prevention
Negotiate and manage contracts and pricing, ensuring mutual wins and long‑term success
Deliver white‑glove support, resolving critical issues and proactively driving engagement
You Have
5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
Proven success growing and retaining a book of business
Consistent overperformance on key metrics and revenue targets
Strong discovery and consultative selling skills
Retail industry experience preferred, but not required
Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
Demonstrated success retaining and expanding strategic accounts
Experience negotiating contracts and pricing with senior stakeholders
Exceptional written and verbal communication skills – storytelling is central to this role
Creative, strategic problem‑solver who thrives in ambiguous environments
Growth mindset, empathetic collaborator, and positive team player
Pay Transparency Block takes a market‑based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A: $135,200.00 – $202,800.00
Zone B: $125,788.00 – $188,604.00
Zone C: $119,002.00 – $178,412.00
Zone D: $108,212.00 – $162,188.00
Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Application Guidelines Candidates may submit up to 9 active applications within a 60‑day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
#J-18808-Ljbffr