Assistant Director of Front Office - Grand Wailea Resort
Hilton Worldwide, Inc., Wailea, Hawaii, United States
Assistant Director of Front Office – Grand Wailea, A Waldorf Astoria Resort (HOT0CBP5)
Job Description
Job Number HOT0CBP5
Work Locations Grand Wailea Resort 3850 Wailea Alanui Drive Wailea 96753
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an
Assistant Director of Front Office
to join the Front Office team. Located on 40 acres of lush tropical gardens, this Forbes‑Recommended property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 12 food and beverage outlets – including 6 restaurants, 2 bars, a café and in‑room dining.
In this role, you will play a vital part in assisting the direction and administration of all Front Office operations.
Want to learn more? Hotel Website, Facebook, Instagram, YouTube
Responsibilities
Assist in the direction and administration of all Front Office operations, including guest service and registration, room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance: provide supervision and professional development, schedule staff, conduct counseling and evaluations, and deliver recognition and rewards.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Oversee the VIP process: review VIP reservations, administer amenity orders, manage resumes for incoming guests and groups, update inventory in the system, monitor special requests, and oversee rate changes on in‑house guests.
Initiate and implement marketing up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and local area events.
Generate and analyze daily reports, make data‑based decisions.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview and train team members.
What we’re looking for
Hospitality – passion for delivering exceptional guest experiences.
Integrity – doing the right thing all the time.
Leadership – leading in the industry and community.
Teamwork – being a team player in everything done.
Ownership – taking ownership of actions and decisions.
Urgency – operating with a sense of urgency and discipline.
Quality
Productivity
Customer focus
What it will be like to work for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton continues its tradition of delivering exceptional guest experiences across its global brands, united by the vision “to fill the earth with the light and warmth of hospitality.” Our amazing team members are at the heart of it all!
The Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources, including an Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education – access to a wide variety of educational credentials through a partnership with Guild Education, including college degrees and professional certifications
401(k) plan with company match
Hilton Shares – an employee stock purchase program (ESPP) with a 15% discount
Career growth and development opportunities
Team member resource groups
Recognition and rewards programs
*Available benefits may vary depending on property‑specific terms and conditions of employment.
Salary range: $90,000 – $95,000 based on applicable experience.
#J-18808-Ljbffr
Job Number HOT0CBP5
Work Locations Grand Wailea Resort 3850 Wailea Alanui Drive Wailea 96753
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an
Assistant Director of Front Office
to join the Front Office team. Located on 40 acres of lush tropical gardens, this Forbes‑Recommended property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 12 food and beverage outlets – including 6 restaurants, 2 bars, a café and in‑room dining.
In this role, you will play a vital part in assisting the direction and administration of all Front Office operations.
Want to learn more? Hotel Website, Facebook, Instagram, YouTube
Responsibilities
Assist in the direction and administration of all Front Office operations, including guest service and registration, room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance: provide supervision and professional development, schedule staff, conduct counseling and evaluations, and deliver recognition and rewards.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Oversee the VIP process: review VIP reservations, administer amenity orders, manage resumes for incoming guests and groups, update inventory in the system, monitor special requests, and oversee rate changes on in‑house guests.
Initiate and implement marketing up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and local area events.
Generate and analyze daily reports, make data‑based decisions.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview and train team members.
What we’re looking for
Hospitality – passion for delivering exceptional guest experiences.
Integrity – doing the right thing all the time.
Leadership – leading in the industry and community.
Teamwork – being a team player in everything done.
Ownership – taking ownership of actions and decisions.
Urgency – operating with a sense of urgency and discipline.
Quality
Productivity
Customer focus
What it will be like to work for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton continues its tradition of delivering exceptional guest experiences across its global brands, united by the vision “to fill the earth with the light and warmth of hospitality.” Our amazing team members are at the heart of it all!
The Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources, including an Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education – access to a wide variety of educational credentials through a partnership with Guild Education, including college degrees and professional certifications
401(k) plan with company match
Hilton Shares – an employee stock purchase program (ESPP) with a 15% discount
Career growth and development opportunities
Team member resource groups
Recognition and rewards programs
*Available benefits may vary depending on property‑specific terms and conditions of employment.
Salary range: $90,000 – $95,000 based on applicable experience.
#J-18808-Ljbffr