Customer Service Representative page is loaded## Customer Service Representativelocations:
ADST - Tampa, FLtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR107464Animal Doctors of South Tampa is looking for a full-time personable and skilled Client Service Representative (CSR) to join our team! We are a walk-in only clinic serving the Tampa Bay area delivering wellness and vaccination care, critical care, dentistry and a variety of surgeries. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.
**Key Responsibilities:**
Client Communication & Scheduling:
·
Answer calls and emails promptly with professional, friendly service
·
Schedule appointments and prioritize walk-in clients, send reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
Client Relations & Service:
·
Greet clients warmly and ensure a positive experience throughout their visit
·
Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
·
Demonstrate empathy in all interactions and maintain a calm and professional demeanor
Managing Patient Information & Technology:
·
Update client and patient records in our practice management system with accuracy and efficiency
·
Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
·
Maintain organized records of client communications and appointments to streamline operations
Support the Medical Team & Practice Operations
·
Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
·
Help maintain a clean, organized reception area and assist with daily practice operations as needed
·
Inform clients about the services offered, preventive care options, and how they can conveniently shop for pet products through our online store
**Qualifications:** ·
Previous customer service and veterinary experience required
·
Able to work rotating Saturday's ·
Excellent communication skills and a strong desire to provide compassionate, client-focused service
·
Basic proficiency with technology, including management software and online communication platforms
·
Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. #J-18808-Ljbffr
ADST - Tampa, FLtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR107464Animal Doctors of South Tampa is looking for a full-time personable and skilled Client Service Representative (CSR) to join our team! We are a walk-in only clinic serving the Tampa Bay area delivering wellness and vaccination care, critical care, dentistry and a variety of surgeries. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.
**Key Responsibilities:**
Client Communication & Scheduling:
·
Answer calls and emails promptly with professional, friendly service
·
Schedule appointments and prioritize walk-in clients, send reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
Client Relations & Service:
·
Greet clients warmly and ensure a positive experience throughout their visit
·
Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
·
Demonstrate empathy in all interactions and maintain a calm and professional demeanor
Managing Patient Information & Technology:
·
Update client and patient records in our practice management system with accuracy and efficiency
·
Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
·
Maintain organized records of client communications and appointments to streamline operations
Support the Medical Team & Practice Operations
·
Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
·
Help maintain a clean, organized reception area and assist with daily practice operations as needed
·
Inform clients about the services offered, preventive care options, and how they can conveniently shop for pet products through our online store
**Qualifications:** ·
Previous customer service and veterinary experience required
·
Able to work rotating Saturday's ·
Excellent communication skills and a strong desire to provide compassionate, client-focused service
·
Basic proficiency with technology, including management software and online communication platforms
·
Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. #J-18808-Ljbffr