Customer Service Representative #905354
FastTek Global, Bridgeton, Missouri, United States, 63044
Customer Service Representative #905354
Bridgeton, Missouri
Responsibilities
Receive service calls from customers and identify location of customer. Gather information from the customer related to the reason for the call.
Determine the priority of the service request and set customer expectations.
Enter appropriate information into the system and send call to appropriate dispatch center to dispatch a technician.
On weekends and during non‑business hours dispatch on‑call technicians.
Determine if equipment is under warranty. If not set customer expectations.
Monitor status of Priority 1 work orders to be certain they are being handled in a timely fashion. Handle other types of inbound calls and follows defined procedures to satisfy the customer in a timely manner.
Other duties as assigned by the supervisor.
Must always demonstrate and maintain a high level of professionalism for internal and external customers.
Requirements
High School Diploma Required
1+ years of customer service experience
Excellent telephone and communications skills
Ability to work in and handle high call volume environment
Good customer service skills and willing to work flexible hours
Basic PC skill required, including experience in Microsoft Word and Excel
Ability to work in a team environment and desire for continuous learning through cross‑training
Ability to follow procedures
Ability to type a minimum of 40 wpm
Additional Information At FastTek Global,
Our Purpose
is
Our People
and
Our Planet . We come to work each day and are reminded we are
helping people find their success stories . Also,
Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old‑fashioned hard work for
24 years ! FastTek Global is financially strong, privately held company that is
100% consultant
and
client focused . We've differentiated ourselves by being
fast, flexible ,
creative
and
honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start‑up companies.
Our benefits are second to none and thanks to our
flexible benefit
options you can choose the benefits you need or want, options include:
Medical and Dental (FastTek pays majority of the medical program)
Vision
Personal Time Off (PTO) Program
Long Term Disability (100% paid)
Life Insurance (100% paid)
401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match
FastTek Global was named one of the
Top Work Places
in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019
and
2020 !
#J-18808-Ljbffr
Responsibilities
Receive service calls from customers and identify location of customer. Gather information from the customer related to the reason for the call.
Determine the priority of the service request and set customer expectations.
Enter appropriate information into the system and send call to appropriate dispatch center to dispatch a technician.
On weekends and during non‑business hours dispatch on‑call technicians.
Determine if equipment is under warranty. If not set customer expectations.
Monitor status of Priority 1 work orders to be certain they are being handled in a timely fashion. Handle other types of inbound calls and follows defined procedures to satisfy the customer in a timely manner.
Other duties as assigned by the supervisor.
Must always demonstrate and maintain a high level of professionalism for internal and external customers.
Requirements
High School Diploma Required
1+ years of customer service experience
Excellent telephone and communications skills
Ability to work in and handle high call volume environment
Good customer service skills and willing to work flexible hours
Basic PC skill required, including experience in Microsoft Word and Excel
Ability to work in a team environment and desire for continuous learning through cross‑training
Ability to follow procedures
Ability to type a minimum of 40 wpm
Additional Information At FastTek Global,
Our Purpose
is
Our People
and
Our Planet . We come to work each day and are reminded we are
helping people find their success stories . Also,
Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old‑fashioned hard work for
24 years ! FastTek Global is financially strong, privately held company that is
100% consultant
and
client focused . We've differentiated ourselves by being
fast, flexible ,
creative
and
honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start‑up companies.
Our benefits are second to none and thanks to our
flexible benefit
options you can choose the benefits you need or want, options include:
Medical and Dental (FastTek pays majority of the medical program)
Vision
Personal Time Off (PTO) Program
Long Term Disability (100% paid)
Life Insurance (100% paid)
401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match
FastTek Global was named one of the
Top Work Places
in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019
and
2020 !
#J-18808-Ljbffr