As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use your product & fashion knowledge to share relevant information to customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop & support each other
Participate in relevant onboarding, introduction processes & training and courses for your role & future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support garment presentation & maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep & follow best practice for any in-store OMNI services & tech tools (Instore Care App, Click & Collect, Smart Store etc)
Support opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to role and responsibilities
Who You Are
Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive, & action‑oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience in a dynamic and collaborative environment you can apply to your role
Experience working with customer service in fashion, retail or other service‑related industries
Job Status Hourly, Non‑Exempt
Compensation Sales Associates Pay Rate $15.00 per hour
Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card usable on all H&M Group brands in stores and online. In addition to our staff discount, all employees are part of the H&M Incentive Program (HIP). Additional local market perks and benefits may vary by country.
Inclusion & Diversity H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces. Diversity dimensions are considered in the recruitment process. We do not attach cover letters to keep the process fair and unbiased.
EEOC Statement & Accessibility We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact
https://hm.ethicspoint.com
and use Ask a Question.
Maki Assessment Tool (Optional) We use an online assessment tool called Maki for skills‑based selection of applicants for sales advisor positions. The assessment is optional and does not influence selection. You can request an alternative method by contacting recruitment_support@hm.com.
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A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use your product & fashion knowledge to share relevant information to customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop & support each other
Participate in relevant onboarding, introduction processes & training and courses for your role & future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support garment presentation & maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep & follow best practice for any in-store OMNI services & tech tools (Instore Care App, Click & Collect, Smart Store etc)
Support opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to role and responsibilities
Who You Are
Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive, & action‑oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience in a dynamic and collaborative environment you can apply to your role
Experience working with customer service in fashion, retail or other service‑related industries
Job Status Hourly, Non‑Exempt
Compensation Sales Associates Pay Rate $15.00 per hour
Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card usable on all H&M Group brands in stores and online. In addition to our staff discount, all employees are part of the H&M Incentive Program (HIP). Additional local market perks and benefits may vary by country.
Inclusion & Diversity H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces. Diversity dimensions are considered in the recruitment process. We do not attach cover letters to keep the process fair and unbiased.
EEOC Statement & Accessibility We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact
https://hm.ethicspoint.com
and use Ask a Question.
Maki Assessment Tool (Optional) We use an online assessment tool called Maki for skills‑based selection of applicants for sales advisor positions. The assessment is optional and does not influence selection. You can request an alternative method by contacting recruitment_support@hm.com.
#J-18808-Ljbffr