Territory Lead Inside Sales & Dispatch
Ace Handyman Services, Farmington Hills, Michigan, United States
Benefits
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Are you looking for a way to turn your sales and operations background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services!
We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve in Inside Sales and Operations to ensure efficient and smooth daily operations.
In this role you will focus on converting inbound customer requests into jobs for our field team. This is a high volume call and lead environment that requires the winning candidate to multitask, be fast-paced, focused on closing new and return customer business, and accurate in data management. Additionally, you will interact daily with your existing customers as well as construct and manage the daily schedule for your assigned territory. You will be vital to the success of our business and the livelihoods of the excellent Craftsmen who call Ace Handyman Services their work home.
This is a great opportunity for you to grow toward advancement to a sales or operational leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Job Responsibilities As a Territory Manager, you will convert inbound requests to scheduled appointments, ensure our customers are getting the immediate attention that they deserve, manage schedule dynamics with the field teams, and perform after-sales administration. Customer care is a important part of being Ace Handyman Services - we want our customers to have a friendly, professional, and responsive experience with us. You will play a huge part in maintaining our reputation for service excellence.
Your Specific Duties In This Role Will Include
Respond to inbound customer requests and convert those requests to scheduled appointments
Manage daily customer requests for information and post-appointment follow-up
Manage scheduling and dispatching of the field team
Perform after-sales administration
Assist in solving operational logistics to ensure a smooth customer journey
Job Requirements We are looking for professionals who are highly organized and detail-oriented, with strong administrative and multi-tasking skills, and capable of managing a large volume of work both efficiently and with accuracy. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a positive, solution-focused, can-do attitude and be quick on your feet.
Specific Qualifications For The Role Include
Exceptional verbal communication skills
Demonstrated service orientation
Highly computer literate with proficiency in multiple technologies including the MS Office suite, MS Teams
Strong attention to detail
Great multitasking and prioritization skills
High school diploma or GED. College degree preferred
Inside sales, trades office management, and/or scheduling experience preferred
Compensation: $22.00 - $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
#J-18808-Ljbffr
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Are you looking for a way to turn your sales and operations background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services!
We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve in Inside Sales and Operations to ensure efficient and smooth daily operations.
In this role you will focus on converting inbound customer requests into jobs for our field team. This is a high volume call and lead environment that requires the winning candidate to multitask, be fast-paced, focused on closing new and return customer business, and accurate in data management. Additionally, you will interact daily with your existing customers as well as construct and manage the daily schedule for your assigned territory. You will be vital to the success of our business and the livelihoods of the excellent Craftsmen who call Ace Handyman Services their work home.
This is a great opportunity for you to grow toward advancement to a sales or operational leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Job Responsibilities As a Territory Manager, you will convert inbound requests to scheduled appointments, ensure our customers are getting the immediate attention that they deserve, manage schedule dynamics with the field teams, and perform after-sales administration. Customer care is a important part of being Ace Handyman Services - we want our customers to have a friendly, professional, and responsive experience with us. You will play a huge part in maintaining our reputation for service excellence.
Your Specific Duties In This Role Will Include
Respond to inbound customer requests and convert those requests to scheduled appointments
Manage daily customer requests for information and post-appointment follow-up
Manage scheduling and dispatching of the field team
Perform after-sales administration
Assist in solving operational logistics to ensure a smooth customer journey
Job Requirements We are looking for professionals who are highly organized and detail-oriented, with strong administrative and multi-tasking skills, and capable of managing a large volume of work both efficiently and with accuracy. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a positive, solution-focused, can-do attitude and be quick on your feet.
Specific Qualifications For The Role Include
Exceptional verbal communication skills
Demonstrated service orientation
Highly computer literate with proficiency in multiple technologies including the MS Office suite, MS Teams
Strong attention to detail
Great multitasking and prioritization skills
High school diploma or GED. College degree preferred
Inside sales, trades office management, and/or scheduling experience preferred
Compensation: $22.00 - $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
#J-18808-Ljbffr