SALES ASSOCIATE (Student Store)
Navy Exchange Service Command, Goose Creek, South Carolina, United States, 29445
Job Description - SALES ASSOCIATE (Student Store) (260000IC)
Job Description
SALES ASSOCIATE (Student Store)
Job Number: 260000IC Primary Location: United States-South Carolina-Goose Creek Organization: Charleston Student Store Pay Range: $15.00 up to $20.06 Job Summary As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities Customer Service
Proactively engage and make a connection with customers.
Ask questions and listen to customer needs.
Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card.
Provide premier customer service.
Cooperate and build positive, inclusive, and respectful relationships and take accountability for your own actions and outcomes.
Organization
Maintain store appearance.
Sales
Cross‑sell products and know the layout of the store.
Make suggestions to customers about latest trends and current promotions based on individual needs.
Upsell products.
Learn product features, keep up with latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge specifications.
Use a Point‑of‑Sales system to process cash, exchanges, discounts, gift cards, credit cards, debit cards; handle cash including counting money and returning accurate amounts.
Complete various forms of paperwork, reports, and reconciliation.
Inventory
Serve as the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Dependability
Adhere to assigned work schedule.
Accurately and completely follow through on work assignments.
Perform other duties as assigned.
Qualifications Product Knowledge
Basic knowledge of product merchandise.
Experience
Retail experience preferred but not required.
Communication Skills
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Mathematical Skills
Basic math functions such as addition, subtraction, multiplication, and division.
Reasoning Ability
Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independently of direct supervision.
Physical Demands / Work Environment
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Involves lifting at least 25 lbs. and up to 50 lbs in some departments.
Work typically performed indoors but may be assigned outdoors depending on location.
Other Skills
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
Work Hours
Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.
No experience required. High school graduate or equivalent preferred.
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Job Description
SALES ASSOCIATE (Student Store)
Job Number: 260000IC Primary Location: United States-South Carolina-Goose Creek Organization: Charleston Student Store Pay Range: $15.00 up to $20.06 Job Summary As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities Customer Service
Proactively engage and make a connection with customers.
Ask questions and listen to customer needs.
Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card.
Provide premier customer service.
Cooperate and build positive, inclusive, and respectful relationships and take accountability for your own actions and outcomes.
Organization
Maintain store appearance.
Sales
Cross‑sell products and know the layout of the store.
Make suggestions to customers about latest trends and current promotions based on individual needs.
Upsell products.
Learn product features, keep up with latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge specifications.
Use a Point‑of‑Sales system to process cash, exchanges, discounts, gift cards, credit cards, debit cards; handle cash including counting money and returning accurate amounts.
Complete various forms of paperwork, reports, and reconciliation.
Inventory
Serve as the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Dependability
Adhere to assigned work schedule.
Accurately and completely follow through on work assignments.
Perform other duties as assigned.
Qualifications Product Knowledge
Basic knowledge of product merchandise.
Experience
Retail experience preferred but not required.
Communication Skills
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Mathematical Skills
Basic math functions such as addition, subtraction, multiplication, and division.
Reasoning Ability
Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independently of direct supervision.
Physical Demands / Work Environment
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Involves lifting at least 25 lbs. and up to 50 lbs in some departments.
Work typically performed indoors but may be assigned outdoors depending on location.
Other Skills
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
Work Hours
Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.
No experience required. High school graduate or equivalent preferred.
#J-18808-Ljbffr