Customer Service Representative
Caris Healthcare LP, Knoxville, Tennessee, United States, 37955
Corporate Office Caris
10651 Coward Mill Rd
Knoxville, TN 37931, USA
Description Position : Customer Service Representative
Pay : $17.00 / hr - $20.00 / hr - Depending on Experience
Hospice accepts and directs requests for health care services. This position facilitates patient or client requests for hospice services within and outside the agency.
Responsibilities
Prepares specific reports and communicates on a regular basis with immediate supervisor and appropriate personnel.
Cheerfully and promptly handles inquiries or referrals for services.
Promptly identifies the caller’s needs and takes proper action to see that those needs are handled.
Handles sensitive issues in a professional manner, is able to diffuse potential problems that may arise between patients, clients or employees.
Assists in maintaining efficient, accurate records regarding any and all pertinent information for insurance verification.
Participates in the performance improvement (PI) quality assurance program.
Assists with preparing and maintaining billing files.
Provides support for the Hospice Office Managers to ensure accurate and timely information required by the corporate office for billing, scheduling, and payroll.
Qualifications
A high school graduate or the equivalent preferred.
Must be experienced with PC's and be familiar with common office software such as word and spreadsheets, etc.
Must be well organized and detail oriented.
Must be able to communicate clearly and comprehend written and verbal communications.
Must be able to function efficiently in a stressful work environment.
Caris Healthcare’s mission is to provide hospice care with grace. Serving patients throughout the Southeast region, we support our team members, patients and their families with compassion, accountability, respect, integrity and service. If you are ready for a rewarding career with a company that offers employees a culture of integrity and excellence, consider joining the Caris Healthcare team.
At Caris, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way, a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide.
Benefits
Bonus Eligibility
Eligible for benefits within 60 days
Health Benefits (Medical, Dental, Vision); health spending account
Paid Time Off/Holidays
401 (K) plan with company match
Paid Training
Mileage Reimbursement
Tuition Reimbursement
Flexible Scheduling
If you see yourself as a good fit and want to join our team apply today! Caris HealthCare is an affiliate of NHC. EOE
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Description Position : Customer Service Representative
Pay : $17.00 / hr - $20.00 / hr - Depending on Experience
Hospice accepts and directs requests for health care services. This position facilitates patient or client requests for hospice services within and outside the agency.
Responsibilities
Prepares specific reports and communicates on a regular basis with immediate supervisor and appropriate personnel.
Cheerfully and promptly handles inquiries or referrals for services.
Promptly identifies the caller’s needs and takes proper action to see that those needs are handled.
Handles sensitive issues in a professional manner, is able to diffuse potential problems that may arise between patients, clients or employees.
Assists in maintaining efficient, accurate records regarding any and all pertinent information for insurance verification.
Participates in the performance improvement (PI) quality assurance program.
Assists with preparing and maintaining billing files.
Provides support for the Hospice Office Managers to ensure accurate and timely information required by the corporate office for billing, scheduling, and payroll.
Qualifications
A high school graduate or the equivalent preferred.
Must be experienced with PC's and be familiar with common office software such as word and spreadsheets, etc.
Must be well organized and detail oriented.
Must be able to communicate clearly and comprehend written and verbal communications.
Must be able to function efficiently in a stressful work environment.
Caris Healthcare’s mission is to provide hospice care with grace. Serving patients throughout the Southeast region, we support our team members, patients and their families with compassion, accountability, respect, integrity and service. If you are ready for a rewarding career with a company that offers employees a culture of integrity and excellence, consider joining the Caris Healthcare team.
At Caris, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way, a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide.
Benefits
Bonus Eligibility
Eligible for benefits within 60 days
Health Benefits (Medical, Dental, Vision); health spending account
Paid Time Off/Holidays
401 (K) plan with company match
Paid Training
Mileage Reimbursement
Tuition Reimbursement
Flexible Scheduling
If you see yourself as a good fit and want to join our team apply today! Caris HealthCare is an affiliate of NHC. EOE
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr