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Inside Sales Manager

Airtech Incorporated, Benton Harbor, Michigan, United States, 49022

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Overview

If you’re looking for a special place to build or grow your career, you’ve found it. IDEX is a place where you can apply your skills and learn new ones in an environment where you can make an impact. IDEX operates across more than 40 diverse businesses around the globe with opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more. Visit the businesses page for context: https://www.idexcorp.com/our-businesses/business-segments/.

Who We Are

Gast and Airtech are part of the IDEX Performance Pneumatics Group, delivering innovative solutions for vacuum, pressure, and flow control across critical industries worldwide. Gast designs and manufactures high-quality air-moving products, including compressors, vacuum pumps, and accessories. Airtech specializes in custom-engineered vacuum and pressure systems for life sciences, electronics, and industrial automation. Together, Gast and Airtech combine engineering excellence, customer focus, and global reach to enable technologies that keep industries moving and improve everyday life.

Position Summary

The Inside Sales Manager will lead and manage the inside sales team responsible for driving revenue growth through proactive customer engagement, technical support, quoting, and lead conversion for industrial products such as compressors and air blowers. This role focuses on maintaining strong customer relationships, ensuring timely responses to inquiries, and supporting the field sales team to achieve overall business objectives. The Inside Sales Manager will work cross-functionally with sales, engineering, product management, and customer service to provide best-in-class customer, distributor, and sales support. The ideal candidate must be passionate about customer engagement, leading and developing a team, and commercial processes. The position will be accountable for meeting/exceeding sales targets, funnel growth through lead conversion, and customer satisfaction.

Essential Duties & Responsibilities

Team Leadership & Development

Lead, manage, and mentor a team of Inside Sales Engineers/Representatives to enhance individual and team performance

Provide training on product knowledge, sales strategies for lead conversion, and sales tools (CRM)

Foster a positive, collaborative, and high-performance sales culture built on accountability and results

Sales Execution for 80s and 20s Customers

Develop and implement plans to protect core customer accounts and revenue, while evaluating opportunities to grow from existing 80s and 20s accounts

Set clear, measurable individual and team sales targets aligned with company objectives

Monitor progress toward goals and adjust strategies as needed to ensure success

Prepare accurate sales forecasts, pipeline reports, and performance analyses for senior management

Leads Conversion – Process Management

Oversee the entire inside sales process, ensuring efficiency, consistency, and compliance with defined processes

Collaborate with marketing to maintain a steady flow of qualified leads and optimize lead conversion

Continuously evaluate and improve sales practices, tools, and procedures to maximize productivity

Customer Relationship Management

Serve as the escalation point for complex customer issues, ensuring timely and satisfactory resolution

Maintain accurate and up-to-date records of leads, opportunities, and sales activities in CRM systems

Identify opportunities for upselling and cross-selling within existing accounts to increase revenue

Performance Monitoring

Track and analyze KPIs and sales metrics to measure success, including cadence of 20s and 80s account reviews

Conduct regular pipeline reviews and implement corrective actions to address gaps

Provide constructive feedback and actionable insights to team members to drive continuous improvement

Skills & Attributes

Leadership Presence

– Inspires confidence and motivates the team to achieve and exceed goals

Customer Focused Mindset

– Prioritizes building strong relationships and delivering exceptional customer experiences

Accountability

– Takes ownership of results and ensures accountability

Servant Leadership

– Prioritize the needs of the team to foster growth and collaboration

Adaptability

– Thrives in dynamic environments with multiple priorities

Data-Driven Mindset

– Uses analytics and KPIs to guide decisions

Resilience & Composure

– Maintains focus under pressure

Cross-Functional Collaboration

– Works across departments to achieve shared goals

Integrity & Professionalism

– Maintains high ethical standards

Continuous Improvement Orientation

– Seeks ongoing process improvement

Education & Experience

Bachelor’s Degree in Engineering, Business Administration, Marketing, Sales, or related field

Preferred: MBA or advanced degree in business or management

Must have at least 7+ years of sales experience, with at least 3+ years in a leadership or supervisory role managing a team

Proven track record of meeting or exceeding sales targets

Experience with CRM and ERP systems (e.g., MS Dynamics and JD Edwards/Oracle)

Experience in coaching and developing sales representatives

Experience in process improvement and account/pipeline management

Experience working cross-functionally with marketing, sales, and operations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Move around and operate tools and controls; reach with hands and arms; talk and hear

Specific vision abilities required: close, distance, color, peripheral, depth perception, and focus adjustment

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise level is minimal with intervals of spikes

Office environment with occasional factory floor visits

Required to wear safety glasses and use safety equipment on the shop floor

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $124,000 - $186,000, depending on experience. This position may be eligible for a performance-based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include health benefits, 401(k) with company match, PTO, and more. More information on benefits can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other protected category by law.

Attention Applicants

If you require a reasonable accommodation to complete any part of the application process, please let us know. For an alternative application method, contact our Talent Acquisition Team at lfcareers@idexcorp.com.

This posting is for an existing vacancy. Artificial intelligence is not used to screen, assess, or select applicants.

Job Family : Sales

Business Unit : Airtech

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