About The Company
Charter Impact empowers mission-driven organizations to achieve their goals through personalized support in finance, operations, and business management. We accomplish this through enthusiastic collaboration within our team and with our clients to support their communities. We are a remote first company growing on a national scale and are continuously seeking qualified candidates to join us. Ideal candidates will be highly motivated professionals who are committed to supporting the team in an environment of growth and change.
Role Summary Charter Impact is seeking a Strategic Account Manager to own and grow long-term relationships with our charter school and select nonprofit organization clients. This individual will be accountable for successful client onboarding, client adoption, expansion opportunities (i.e., cross-sell/up-sell), contract renewals, and most importantly, overall client satisfaction across a portfolio of clients.
The Strategic Account Manager serves as the primary relationship owner post-sale, acting as a trusted advisor to school leadership while coordinating internally across service delivery departments to ensure clients realize full value from Charter Impact’s solutions.
This is a strategic, revenue-influencing role focused on retention, expansion, and client outcomes. It will serve as a rewarding career step grounded in collaboration, a consultative approach, and client facing engagement.
This position is remote to candidates based in AZ, CA, CO, CT, FL, ID, IL, LA, MA, NC, NV, OR, SD, TX, UT and/or WA.
Responsibilities
Serve as the trusted point of contract across the end-to-end customer journey:
Onboarding through Renewal
Become an expert in all Charter Impact services to support the overall success of their portfolio of clients
Onboarding:
Own the post-sale onboarding experience, ensuring a smooth transition from sales to service delivery
Partner with internal teams and leverage project management technologies to align client goals, scope, timelines, and success metrics
Ensure clients understand and adopt Charter Impact’s services, tools, and ongoing engagement model
Revenue Expansion and Adoption:
Identify cross-sell and up-sell opportunities to expand client relationships across Charter Impact’s service offerings
Support business development teams, as needed, with cross-sell and up-sell opportunities during the opportunity lifecycle.
Position value and gain client adoption of additional partner-based offerings (e.g., expense cost savings via Group Purchasing Organization partner)
Engagement and Renewals:
Facilitate and lead ongoing client interaction through a programmatic engagement model including regular check-ins, quarterly business reviews, and strategic planning conversations
Prioritize accounts according to risk and growth opportunity to minimize churn and maximize revenue expansion. Leverage data signals across key technology platforms (e.g., Hubspot, Knownwell)
Secure client renewals and manage them through contract execution. Demonstrate value through areas such as ROI and strong executive alignment
Client Satisfaction:
Orchestrate and facilitate the coordination across different functions of services delivery (e.g., Client Finance, Accounting, Accounts Payable, Student Data)
Field, manage, and solve client issues and escalations
Review and manage to CSAT survey data to optimize client relationships
Overall Business Success:
Maintain accurate account notes, renewal forecasts, and opportunity tracking in CRM (e.g., Hubspot)
Participate in the ongoing improvement and development of both internal and customer-facing processes and materials (critical client feedback loop)
Partner with marketing to develop customers for case studies and media opportunities
SUCCESS METRICS (variable compensation goals):
Client Retention/Renewal Rate
CSAT Scores
Requirements
Bachelor's degree or equivalent experience required
5+ years of experience in account management, client success, or consulting within B2B professional services, financial services, or education-adjacent environments
Bonus: Experience working with charter schools, K-12 education, or public-sector–adjacent organizations
Proven experience owning renewals, cross-sell, and up-sell responsibilities and achieving/exceeding targetsStrong executive presence and ability to build trust with senior stakeholders
Highly organized with strong project management and time management skills
Experience working cross-functionally with internal delivery teams and sales
Outstanding listening, verbal, and written communication skills
Exhibits a consultative, mission-aligned mindset
Ability to act as a trusted advisor, guiding prospects with confidence and empathy
Ability to adapt quickly to shifting markets, client needs, and internal process/systems improvements
Ability to maintain, encourage and participate in a close and highly collaborative team environment
Ability to understand and carry out directions in an independent manner
Knowledge of CRM systems such as HubSpot and professional communication tools like RingCentral, Canva, Microsoft 365, and Adobe
What's in it for You?
As a remote-first organization, we embrace flexibility and collaboration across teams.
Opportunities to connect: Engage in frequent virtual and in-person team-building events.
Incredible colleagues: Work alongside a passionate team making a real impact.
Competitive compensation & benefits: Enjoy medical, dental, vision, and life insurance, plus a 401(k) with company match—and much more!
Generous paid time off: Receive 11 paid company holidays and a winter break from Christmas Day through New Year's Day.
Employee Referral Bonus Program: Earn a bonus for successful referrals.
$80,000 - $170,000 a year
This position has a base salary of $80,000 - $120,000, with a variable compensation opportunity of $25,000-$50,000 per year through a combination of performance metrics and annual discretionary bonus. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance, business needs and business results.
Charter Impact strives to be an employer of choice for highly motivated and mission-driven professionals. We are committed to fostering a team environment where all members work together to achieve common goals, and where staff are supported, challenged and inspired in their work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Role Summary Charter Impact is seeking a Strategic Account Manager to own and grow long-term relationships with our charter school and select nonprofit organization clients. This individual will be accountable for successful client onboarding, client adoption, expansion opportunities (i.e., cross-sell/up-sell), contract renewals, and most importantly, overall client satisfaction across a portfolio of clients.
The Strategic Account Manager serves as the primary relationship owner post-sale, acting as a trusted advisor to school leadership while coordinating internally across service delivery departments to ensure clients realize full value from Charter Impact’s solutions.
This is a strategic, revenue-influencing role focused on retention, expansion, and client outcomes. It will serve as a rewarding career step grounded in collaboration, a consultative approach, and client facing engagement.
This position is remote to candidates based in AZ, CA, CO, CT, FL, ID, IL, LA, MA, NC, NV, OR, SD, TX, UT and/or WA.
Responsibilities
Serve as the trusted point of contract across the end-to-end customer journey:
Onboarding through Renewal
Become an expert in all Charter Impact services to support the overall success of their portfolio of clients
Onboarding:
Own the post-sale onboarding experience, ensuring a smooth transition from sales to service delivery
Partner with internal teams and leverage project management technologies to align client goals, scope, timelines, and success metrics
Ensure clients understand and adopt Charter Impact’s services, tools, and ongoing engagement model
Revenue Expansion and Adoption:
Identify cross-sell and up-sell opportunities to expand client relationships across Charter Impact’s service offerings
Support business development teams, as needed, with cross-sell and up-sell opportunities during the opportunity lifecycle.
Position value and gain client adoption of additional partner-based offerings (e.g., expense cost savings via Group Purchasing Organization partner)
Engagement and Renewals:
Facilitate and lead ongoing client interaction through a programmatic engagement model including regular check-ins, quarterly business reviews, and strategic planning conversations
Prioritize accounts according to risk and growth opportunity to minimize churn and maximize revenue expansion. Leverage data signals across key technology platforms (e.g., Hubspot, Knownwell)
Secure client renewals and manage them through contract execution. Demonstrate value through areas such as ROI and strong executive alignment
Client Satisfaction:
Orchestrate and facilitate the coordination across different functions of services delivery (e.g., Client Finance, Accounting, Accounts Payable, Student Data)
Field, manage, and solve client issues and escalations
Review and manage to CSAT survey data to optimize client relationships
Overall Business Success:
Maintain accurate account notes, renewal forecasts, and opportunity tracking in CRM (e.g., Hubspot)
Participate in the ongoing improvement and development of both internal and customer-facing processes and materials (critical client feedback loop)
Partner with marketing to develop customers for case studies and media opportunities
SUCCESS METRICS (variable compensation goals):
Client Retention/Renewal Rate
CSAT Scores
Requirements
Bachelor's degree or equivalent experience required
5+ years of experience in account management, client success, or consulting within B2B professional services, financial services, or education-adjacent environments
Bonus: Experience working with charter schools, K-12 education, or public-sector–adjacent organizations
Proven experience owning renewals, cross-sell, and up-sell responsibilities and achieving/exceeding targetsStrong executive presence and ability to build trust with senior stakeholders
Highly organized with strong project management and time management skills
Experience working cross-functionally with internal delivery teams and sales
Outstanding listening, verbal, and written communication skills
Exhibits a consultative, mission-aligned mindset
Ability to act as a trusted advisor, guiding prospects with confidence and empathy
Ability to adapt quickly to shifting markets, client needs, and internal process/systems improvements
Ability to maintain, encourage and participate in a close and highly collaborative team environment
Ability to understand and carry out directions in an independent manner
Knowledge of CRM systems such as HubSpot and professional communication tools like RingCentral, Canva, Microsoft 365, and Adobe
What's in it for You?
As a remote-first organization, we embrace flexibility and collaboration across teams.
Opportunities to connect: Engage in frequent virtual and in-person team-building events.
Incredible colleagues: Work alongside a passionate team making a real impact.
Competitive compensation & benefits: Enjoy medical, dental, vision, and life insurance, plus a 401(k) with company match—and much more!
Generous paid time off: Receive 11 paid company holidays and a winter break from Christmas Day through New Year's Day.
Employee Referral Bonus Program: Earn a bonus for successful referrals.
$80,000 - $170,000 a year
This position has a base salary of $80,000 - $120,000, with a variable compensation opportunity of $25,000-$50,000 per year through a combination of performance metrics and annual discretionary bonus. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance, business needs and business results.
Charter Impact strives to be an employer of choice for highly motivated and mission-driven professionals. We are committed to fostering a team environment where all members work together to achieve common goals, and where staff are supported, challenged and inspired in their work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr