Johns Manville is a leading manufacturer and marketer of premium‑quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.
Pay Range $54,200.00-$74,500.00 Annual. This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.
Account Specialist Responsibilities The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales, and transportation groups to maximize the sales and profitability of the customer base by offering world class customer service within the business group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.
Day-to-Day
Order Entry and order management, ensuring all information is accurate to ensure perfect order delivery
Insulation systems – proactively communicate daily with internal and external customers
Manage credits, debits, and deductions; specialist has some authorization to resolve customer issues and complaints
Complete courtesy calls to external customers to ensure world class customer service and proactively fill partial truck orders
Manage and maintain spreadsheet reports
Assist in training new employees and cross‑train across all insulation systems channels
Handle basic product information calls from downstream customers
Qualifications
High school diploma with a minimum of 5 years customer service experience, or 4‑year college degree preferred
Solid interpersonal, verbal, and written communication skills
Basic analytical decision‑making and ability to think through complex issues
Proficient in Microsoft Word, Excel, Outlook (basic)
Basic knowledge of SAP or ERP systems
Basic knowledge of accounts receivable concepts for deduction resolution
Solid attention to detail
Solid organizational and prioritization skills
Solid ability to multitask
Solid ability to work in a team environment as well as independently with limited supervision
Basic product knowledge
Basic problem resolution and negotiation skills
Solid listening skills
Solid relationship‑building skills with internal and external customers
Minimal travel required (0‑10 days per year)
May be required to lift, carry, push, or pull up to and including 25 pounds
Work environment is typical of an office environment
Application Note If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.
Benefits Johns Manville offers a wide range of benefits to employees. Health benefits include a comprehensive medical plan, dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan with a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees. Additional benefits include basic life insurance, short‑term and long‑term disability coverage, an employee assistance program, business travel accident coverage, supplemental life insurance and accidental death and dismemberment insurance. Tax‑saving accounts such as a health spending account, traditional flexible spending account and a dependent care spending account are available. A tuition reimbursement program is offered for undergraduate and certain graduate programs. Johns Manville supports employee growth with educational opportunities, a mentoring program and training facilitated by internal and external presenters. The company prioritizes holistic workforce development.
Diversity & Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long‑term success of the company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, the company and our communities.
Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
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Pay Range $54,200.00-$74,500.00 Annual. This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.
Account Specialist Responsibilities The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales, and transportation groups to maximize the sales and profitability of the customer base by offering world class customer service within the business group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.
Day-to-Day
Order Entry and order management, ensuring all information is accurate to ensure perfect order delivery
Insulation systems – proactively communicate daily with internal and external customers
Manage credits, debits, and deductions; specialist has some authorization to resolve customer issues and complaints
Complete courtesy calls to external customers to ensure world class customer service and proactively fill partial truck orders
Manage and maintain spreadsheet reports
Assist in training new employees and cross‑train across all insulation systems channels
Handle basic product information calls from downstream customers
Qualifications
High school diploma with a minimum of 5 years customer service experience, or 4‑year college degree preferred
Solid interpersonal, verbal, and written communication skills
Basic analytical decision‑making and ability to think through complex issues
Proficient in Microsoft Word, Excel, Outlook (basic)
Basic knowledge of SAP or ERP systems
Basic knowledge of accounts receivable concepts for deduction resolution
Solid attention to detail
Solid organizational and prioritization skills
Solid ability to multitask
Solid ability to work in a team environment as well as independently with limited supervision
Basic product knowledge
Basic problem resolution and negotiation skills
Solid listening skills
Solid relationship‑building skills with internal and external customers
Minimal travel required (0‑10 days per year)
May be required to lift, carry, push, or pull up to and including 25 pounds
Work environment is typical of an office environment
Application Note If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.
Benefits Johns Manville offers a wide range of benefits to employees. Health benefits include a comprehensive medical plan, dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan with a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees. Additional benefits include basic life insurance, short‑term and long‑term disability coverage, an employee assistance program, business travel accident coverage, supplemental life insurance and accidental death and dismemberment insurance. Tax‑saving accounts such as a health spending account, traditional flexible spending account and a dependent care spending account are available. A tuition reimbursement program is offered for undergraduate and certain graduate programs. Johns Manville supports employee growth with educational opportunities, a mentoring program and training facilitated by internal and external presenters. The company prioritizes holistic workforce development.
Diversity & Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long‑term success of the company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, the company and our communities.
Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
#J-18808-Ljbffr