Customer Service Representative PT / FT - Englewood
Mr. Handyman (New), Englewood, Colorado, us, 80151
At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing part time to full time customer service professional for our fast-paced office environment.
Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.
Why You’ll Want to Join Our Team Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.
Competitive pay
Advancement and growth opportunities within diverse Office Management, Marketing, and accounting roles.
Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
The pride that comes with applying your skills in a challenging and varied work environment
The opportunity to wow customers with a best‑in‑class customer experience and solutions
Flexibility with hours so you can take care of life’s important events
And so much more…
Your Responsibilities as an Office Professional
Answering Telephone Calls
- you will be responsible for answering and routing telephone calls from customers and communicating with service professionals
Accounts Receivable Follow-up
– you will be responsible for reaching out to customers for payment
Social Media Marketing
– you will be responsible for publishing customer success stories and other assigned blogs on the Mr. Handyman social media platforms and website.
Other Assigned Duties
– You Will be responsible for other assigned tasks including, but not limited to "thank you calls", integrating AI into the business processes, overflow duties assigned by office manager to ensure an outstanding customer experience.
How We’ll Measure Performance Here are some of the ways that we’ll measure your performance in the role.
Quality of Work
– Our value comes from meeting and exceeding our customers expectations at every touch point
Customer Satisfaction
– You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
Efficiency –
Doing the job well and doing the job in a timely manner are critical to success in this role.
What We Want From You
Part time availability to start
Cultural alignment working in a flexible, fast paced, young franchise environment
Buy-in to executing the Mr. Handyman Way and delivering an exceptional customer experience.
Coachable with strong organization and attention to detail while demonstrating excellent communications skills with customers and team members
To Succeed in this Role
Be highly organized and detail oriented
Possess excellent customer communication and independent work skills
Answer calls
Post marketing initiatives on social media already established platforms
Be a self‑starter
Have computer experience with Office and Excelas as well as online portals
Job Requirements These are the minimum requirements to be considered for this position.
Live within the commutable area (Current office location Englewood, CO)
Have 2+ years of experience in an office setting
#J-18808-Ljbffr
Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.
Why You’ll Want to Join Our Team Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.
Competitive pay
Advancement and growth opportunities within diverse Office Management, Marketing, and accounting roles.
Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
The pride that comes with applying your skills in a challenging and varied work environment
The opportunity to wow customers with a best‑in‑class customer experience and solutions
Flexibility with hours so you can take care of life’s important events
And so much more…
Your Responsibilities as an Office Professional
Answering Telephone Calls
- you will be responsible for answering and routing telephone calls from customers and communicating with service professionals
Accounts Receivable Follow-up
– you will be responsible for reaching out to customers for payment
Social Media Marketing
– you will be responsible for publishing customer success stories and other assigned blogs on the Mr. Handyman social media platforms and website.
Other Assigned Duties
– You Will be responsible for other assigned tasks including, but not limited to "thank you calls", integrating AI into the business processes, overflow duties assigned by office manager to ensure an outstanding customer experience.
How We’ll Measure Performance Here are some of the ways that we’ll measure your performance in the role.
Quality of Work
– Our value comes from meeting and exceeding our customers expectations at every touch point
Customer Satisfaction
– You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
Efficiency –
Doing the job well and doing the job in a timely manner are critical to success in this role.
What We Want From You
Part time availability to start
Cultural alignment working in a flexible, fast paced, young franchise environment
Buy-in to executing the Mr. Handyman Way and delivering an exceptional customer experience.
Coachable with strong organization and attention to detail while demonstrating excellent communications skills with customers and team members
To Succeed in this Role
Be highly organized and detail oriented
Possess excellent customer communication and independent work skills
Answer calls
Post marketing initiatives on social media already established platforms
Be a self‑starter
Have computer experience with Office and Excelas as well as online portals
Job Requirements These are the minimum requirements to be considered for this position.
Live within the commutable area (Current office location Englewood, CO)
Have 2+ years of experience in an office setting
#J-18808-Ljbffr