Parts Counter Sales Representative- HOLT CAT
HOLT Group, San Antonio, Texas, United States, 78208
Parts Counter Sales Representative
Holt CAT is the largest Caterpillar dealership of heavy equipment in the US. We have a Parts Counter Sales Representative position available in San Antonio, Texas. The hours are Monday to Friday, 7 AM–5 PM, with rotating on‑call duty after service. This role is responsible for selling CAT parts to customers over the phone, via fax, e‑mail, or in person. The representative serves as the customer‑service point of contact for parts customers, communicating in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The representative will handle cash transactions, travel up to 30 %, and work in various conditions (counter/warehouse).
Essential Functions
Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.
Participate in all sales programs sponsored by Holt and the dealership manufacturer that promote sales through incentives, and meet or exceed specified objectives as measured by program administrators.
Ensure that product information systems are kept current and new product information is updated.
Assist customers by responding to after‑hours call‑out needs by being available for after‑hour calls on a rotating basis.
Knowledge, Skills, And Abilities
Demonstrate well‑organized skills.
Demonstrate good phone and people skills.
Must be proficient with computers; experience with a computerized parts management system is highly desired.
Must be capable of working in a fast‑paced environment.
Demonstrate excellent attention to detail.
Must have excellent attendance and work performance.
Must be self‑motivated with a high commitment to completing tasks in a timely manner.
Education And Experience
Minimum 2 years of customer service experience required; parts store experience highly desired.
Must have GED or high‑school diploma.
Must have a valid driver's license.
Must be able to obtain forklift certification.
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Essential Functions
Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.
Participate in all sales programs sponsored by Holt and the dealership manufacturer that promote sales through incentives, and meet or exceed specified objectives as measured by program administrators.
Ensure that product information systems are kept current and new product information is updated.
Assist customers by responding to after‑hours call‑out needs by being available for after‑hour calls on a rotating basis.
Knowledge, Skills, And Abilities
Demonstrate well‑organized skills.
Demonstrate good phone and people skills.
Must be proficient with computers; experience with a computerized parts management system is highly desired.
Must be capable of working in a fast‑paced environment.
Demonstrate excellent attention to detail.
Must have excellent attendance and work performance.
Must be self‑motivated with a high commitment to completing tasks in a timely manner.
Education And Experience
Minimum 2 years of customer service experience required; parts store experience highly desired.
Must have GED or high‑school diploma.
Must have a valid driver's license.
Must be able to obtain forklift certification.
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