Overview
About Rundoo ℹ️
Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.
About Rundoo ℹ️
Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.
Backed by leading investors including Bessemer and CRV, we\u2019ve raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.
What you’ll achieve with us
You\u2019ll build and own Rundoo\u2019s entire customer education function — starting as a hands-on IC creating content daily, and growing into the person who defines the strategy, tooling, and systems that scale it as we grow.
You\u2019ll own and elevate Rundocs — our customer-facing documentation library — dramatically raising the quality of what exists today, writing new ones every week, and keeping the full library accurate as our product evolves.
You\u2019ll build the multi-modal implementation library that gets clients live on Rundoo, creating walkthroughs for every core workflow so our Implementation team can send content instead of jumping on a call.
You\u2019ll drive self-serve adoption, with your content directly contributing to our goal of getting 90% of clients live within 90 days of signing.
You\u2019ll build a content system from scratch — there\u2019s no existing library to inherit. You\u2019ll design the process for tracking what needs to be created, updated, and retired as we ship 2–3 features every week.
You\u2019ll work shoulder-to-shoulder with Product, CX, and Implementation to stay ahead of what\u2019s shipping and make sure clients always have what they need before they need to ask.
You\u2019ll measure your impact — tracking content engagement, Fin answer rates, and support deflection to understand what\u2019s working and continuously improve.
Requirements
You have experience in instructional design, learning & development, or content creation, ideally in a SaaS environment.
You are an exceptional writer — you can take a complex product feature and explain it clearly to someone who has never used software like this before.
You have hands-on experience creating training or walkthrough videos using tools like Loom, Camtasia, or similar.
You are self-directed and systems-oriented — you don\u2019t wait to be told what needs updating; you build lightweight processes to stay ahead of it.
You are comfortable working cross-functionally, gathering input from Product, CX, and Implementation and turning it into clean, usable content.
You\u2019re going to work 4 days a week in our office in Redwood City, CA
What’ll make us really excited
You\u2019ve worked at a fast-shipping SaaS company where keeping content current was a real operational challenge — not just a nice-to-have.
You have experience with help center or knowledge base platforms like Intercom, Zendesk, or similar.
You have a portfolio of content you\u2019re proud of — help articles, training videos, or onboarding materials you\u2019ve shipped that actually moved the needle on adoption or support volume.
You have experience with e-learning authoring tools like Articulate Rise or Storyline.
You have a background in retail, point-of-sale, or vertical SaaS serving small businesses.
About The Team Here is the current makeup of the teams you\u2019ll be working most closely with:
Vidhan — Head of Product & Client Experience
Claire — Client Success Manager
Leigh — Head of Implementation
About Our Founders
Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)!
Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company
How we\u2019ve fundraised We\u2019ve raised $18m across three rounds:
A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.
A $5m seed led by Caitlin Bolnick Rellas at CRV.
An $11m series A led again by Bessemer and CRV.
Benefits
Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
401k with Betterment
Unlimited PTO with 10 company paid holidays
Daily team lunches for those in office
Learning materials and audiobook subscriptions
Dog-friendly office
Compensation Range: $90,000 - $123,000
#J-18808-Ljbffr
Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.
About Rundoo ℹ️
Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.
Backed by leading investors including Bessemer and CRV, we\u2019ve raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.
What you’ll achieve with us
You\u2019ll build and own Rundoo\u2019s entire customer education function — starting as a hands-on IC creating content daily, and growing into the person who defines the strategy, tooling, and systems that scale it as we grow.
You\u2019ll own and elevate Rundocs — our customer-facing documentation library — dramatically raising the quality of what exists today, writing new ones every week, and keeping the full library accurate as our product evolves.
You\u2019ll build the multi-modal implementation library that gets clients live on Rundoo, creating walkthroughs for every core workflow so our Implementation team can send content instead of jumping on a call.
You\u2019ll drive self-serve adoption, with your content directly contributing to our goal of getting 90% of clients live within 90 days of signing.
You\u2019ll build a content system from scratch — there\u2019s no existing library to inherit. You\u2019ll design the process for tracking what needs to be created, updated, and retired as we ship 2–3 features every week.
You\u2019ll work shoulder-to-shoulder with Product, CX, and Implementation to stay ahead of what\u2019s shipping and make sure clients always have what they need before they need to ask.
You\u2019ll measure your impact — tracking content engagement, Fin answer rates, and support deflection to understand what\u2019s working and continuously improve.
Requirements
You have experience in instructional design, learning & development, or content creation, ideally in a SaaS environment.
You are an exceptional writer — you can take a complex product feature and explain it clearly to someone who has never used software like this before.
You have hands-on experience creating training or walkthrough videos using tools like Loom, Camtasia, or similar.
You are self-directed and systems-oriented — you don\u2019t wait to be told what needs updating; you build lightweight processes to stay ahead of it.
You are comfortable working cross-functionally, gathering input from Product, CX, and Implementation and turning it into clean, usable content.
You\u2019re going to work 4 days a week in our office in Redwood City, CA
What’ll make us really excited
You\u2019ve worked at a fast-shipping SaaS company where keeping content current was a real operational challenge — not just a nice-to-have.
You have experience with help center or knowledge base platforms like Intercom, Zendesk, or similar.
You have a portfolio of content you\u2019re proud of — help articles, training videos, or onboarding materials you\u2019ve shipped that actually moved the needle on adoption or support volume.
You have experience with e-learning authoring tools like Articulate Rise or Storyline.
You have a background in retail, point-of-sale, or vertical SaaS serving small businesses.
About The Team Here is the current makeup of the teams you\u2019ll be working most closely with:
Vidhan — Head of Product & Client Experience
Claire — Client Success Manager
Leigh — Head of Implementation
About Our Founders
Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)!
Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company
How we\u2019ve fundraised We\u2019ve raised $18m across three rounds:
A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.
A $5m seed led by Caitlin Bolnick Rellas at CRV.
An $11m series A led again by Bessemer and CRV.
Benefits
Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
401k with Betterment
Unlimited PTO with 10 company paid holidays
Daily team lunches for those in office
Learning materials and audiobook subscriptions
Dog-friendly office
Compensation Range: $90,000 - $123,000
#J-18808-Ljbffr