Smart Solutions Specialist
The success of a company depends on the passionate people we partner with. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet. We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife. Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a “One Health” approach.
Location:
Arkansas (Field)
Job Summary and Purpose A Smart Solutions Specialist is a direct customer‑interfacing position, responsible for ensuring the proper installation, adjustment, and commissioning of equipment at customer sites, conducting audits, and performing maintenance operations. Acting as the main link between the customer and Ceva, the position ensures that equipment operates efficiently and in compliance with technical standards. It requires proactive oversight to anticipate issues, minimize downtime, and maintain reliability. By helping with both implementation and after‑sales service, the role directly contributes to customer satisfaction and operational excellence.
Responsibilities and Key Duties
Equipment Installations
Coordinate with the Genesys Technical Manager, Territory Manager, and/or VSE Manager for the installation and support of Smart Solutions equipment (e.g., Genesys) and other hatchery automation systems.
Ensure customer‑required equipment is available and suitable for installation, meeting local and customer safety and compliance specifications.
Manage inventory of parts and supplies needed for equipment installation.
Perform on‑site equipment inspections, installations, and operator training.
Equipment Service
Perform evaluations and validation of Smart Solutions equipment, including routine maintenance and troubleshooting as required, which can occur after normal working hours.
Conduct hatchery training, troubleshooting, and equipment services on Smart Solutions equipment installed by Ceva.
Complete all required equipment reporting and documentation for designated customers and areas of responsibility.
Frequently update and consult with customers on equipment performance and opportunities for improvement.
Advise customers and internal teams on system configuration, process improvements, and best practices to optimize operational efficiency.
Operate with minimal supervision, making decisions that directly impact system performance and customer satisfaction.
Process Evaluation
Perform process evaluations and reports for designated customers within the region of responsibility.
Provide on‑site training on the proper use of equipment and related biophysical aspects (e.g., chick quality).
Serve as a trusted technical advisor to customers, guiding them through system optimization, continuous improvement, and operational excellence.
Build long‑term customer relationships through consultative problem‑solving, collaboration, and innovation.
Provide feedback to Territory Managers, Key Account Managers (KAM), and Strategic Account Managers (SAM).
Participate in customer meetings as required.
Core Competencies and Attitudinal Characteristics
Shape solutions out of complexity – Work to evolve immediate environment.
Client focus – Treat needs and requests equally and positively.
Collaborates with empathy – Share information, listen, and have clear decision understanding.
Engage and develop – Share knowledge and receive feedback.
Drive ambition and accountability – Ensure accuracy of work through KPIs and commitment.
Influence others – Show structure and confidence while speaking.
Technical / Functional Competencies
Understand hatchery activities, processes, key factors, and use appropriate vocabulary.
Advanced understanding of automation and equipment functionalities and use of engineering vocabulary.
Understand the relation between Ceva’s activities and the biological dimension of hatchery production.
Understand principles of scientific model, attitude, and approach.
Basic understanding of Ceva’s hatchery products.
Prepare and perform a marketing speech using appropriate vocabulary and concepts.
Qualifications
Education: 4‑year degree and/or 2‑year technical degree with 2 years of related technical experience.
Work Experience: 2+ years of related poultry work experience preferred.
Other: Safety Training, C.H.I.C.K Program Training, Hot Works Training, and others as required.
Physical Requirements
Lift up to 50 pounds (more with assistance).
Driving for up to 10 hours per day.
Hatchery environment can be hot and humid.
Working Conditions A majority of the work occurs driving to and from and working inside a poultry hatchery. Overnight and weekend work may be required.
Travel Required 80%+ travel required.
Legal Statement This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. It is not an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. Ceva reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
Equal Opportunity Employer Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.
Federal Contractor Statement VEVRAA Federal Contractor.
669B
#J-18808-Ljbffr
Location:
Arkansas (Field)
Job Summary and Purpose A Smart Solutions Specialist is a direct customer‑interfacing position, responsible for ensuring the proper installation, adjustment, and commissioning of equipment at customer sites, conducting audits, and performing maintenance operations. Acting as the main link between the customer and Ceva, the position ensures that equipment operates efficiently and in compliance with technical standards. It requires proactive oversight to anticipate issues, minimize downtime, and maintain reliability. By helping with both implementation and after‑sales service, the role directly contributes to customer satisfaction and operational excellence.
Responsibilities and Key Duties
Equipment Installations
Coordinate with the Genesys Technical Manager, Territory Manager, and/or VSE Manager for the installation and support of Smart Solutions equipment (e.g., Genesys) and other hatchery automation systems.
Ensure customer‑required equipment is available and suitable for installation, meeting local and customer safety and compliance specifications.
Manage inventory of parts and supplies needed for equipment installation.
Perform on‑site equipment inspections, installations, and operator training.
Equipment Service
Perform evaluations and validation of Smart Solutions equipment, including routine maintenance and troubleshooting as required, which can occur after normal working hours.
Conduct hatchery training, troubleshooting, and equipment services on Smart Solutions equipment installed by Ceva.
Complete all required equipment reporting and documentation for designated customers and areas of responsibility.
Frequently update and consult with customers on equipment performance and opportunities for improvement.
Advise customers and internal teams on system configuration, process improvements, and best practices to optimize operational efficiency.
Operate with minimal supervision, making decisions that directly impact system performance and customer satisfaction.
Process Evaluation
Perform process evaluations and reports for designated customers within the region of responsibility.
Provide on‑site training on the proper use of equipment and related biophysical aspects (e.g., chick quality).
Serve as a trusted technical advisor to customers, guiding them through system optimization, continuous improvement, and operational excellence.
Build long‑term customer relationships through consultative problem‑solving, collaboration, and innovation.
Provide feedback to Territory Managers, Key Account Managers (KAM), and Strategic Account Managers (SAM).
Participate in customer meetings as required.
Core Competencies and Attitudinal Characteristics
Shape solutions out of complexity – Work to evolve immediate environment.
Client focus – Treat needs and requests equally and positively.
Collaborates with empathy – Share information, listen, and have clear decision understanding.
Engage and develop – Share knowledge and receive feedback.
Drive ambition and accountability – Ensure accuracy of work through KPIs and commitment.
Influence others – Show structure and confidence while speaking.
Technical / Functional Competencies
Understand hatchery activities, processes, key factors, and use appropriate vocabulary.
Advanced understanding of automation and equipment functionalities and use of engineering vocabulary.
Understand the relation between Ceva’s activities and the biological dimension of hatchery production.
Understand principles of scientific model, attitude, and approach.
Basic understanding of Ceva’s hatchery products.
Prepare and perform a marketing speech using appropriate vocabulary and concepts.
Qualifications
Education: 4‑year degree and/or 2‑year technical degree with 2 years of related technical experience.
Work Experience: 2+ years of related poultry work experience preferred.
Other: Safety Training, C.H.I.C.K Program Training, Hot Works Training, and others as required.
Physical Requirements
Lift up to 50 pounds (more with assistance).
Driving for up to 10 hours per day.
Hatchery environment can be hot and humid.
Working Conditions A majority of the work occurs driving to and from and working inside a poultry hatchery. Overnight and weekend work may be required.
Travel Required 80%+ travel required.
Legal Statement This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. It is not an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. Ceva reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
Equal Opportunity Employer Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.
Federal Contractor Statement VEVRAA Federal Contractor.
669B
#J-18808-Ljbffr