Customer Service Representative - BHC Pain Services
Lee Health, Estero, Florida, United States, 33928
Location:
Bonita Health Center - 3501 Health Center Blvd Suite 1119, Estero, FL 34135
Department:
BHC Pain Services
Work Type:
Full Time
Shift:
Shift 1: 7:30:00 AM to 4:30:00 PM
Pay Rate:
$20.00 - $23.50 / hour
Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Responsibilities
Handling telephones
Patient appointment scheduling
Patient check-in
Insurance verification
Authorization and pre-certifications
Referrals
Posting charges, initial collections
Preparing well-coded and accurate billing and maintenance of medical records
Managing business services for workers compensation, commercial carriers, employee health and corporate accounts (as needed)
Late hours, holidays and weekends may be required
Other duties as assigned by the Manager/Supervisor of the department
Requirements
Education:
High School Diploma or GED Required.
Experience:
Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:
BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License:
N/A.
Other:
Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.
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Bonita Health Center - 3501 Health Center Blvd Suite 1119, Estero, FL 34135
Department:
BHC Pain Services
Work Type:
Full Time
Shift:
Shift 1: 7:30:00 AM to 4:30:00 PM
Pay Rate:
$20.00 - $23.50 / hour
Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Responsibilities
Handling telephones
Patient appointment scheduling
Patient check-in
Insurance verification
Authorization and pre-certifications
Referrals
Posting charges, initial collections
Preparing well-coded and accurate billing and maintenance of medical records
Managing business services for workers compensation, commercial carriers, employee health and corporate accounts (as needed)
Late hours, holidays and weekends may be required
Other duties as assigned by the Manager/Supervisor of the department
Requirements
Education:
High School Diploma or GED Required.
Experience:
Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:
BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License:
N/A.
Other:
Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.
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