Bilingual Client Success & Retention Specialist

Taking incoming telephone calls from customers and following up with touch point tasks on a daily basis The ability to control conversations and appropriately answer customer objections and questions Deliver an accurate description of product and/or service to customers Navigate computer systems to properly assist the customer and locate customer data or other electronic information Ability to think on your feet and overcome objections well Maintains a high level of service with customers and meets performance targets Develops and maintains productive working relationship with team members

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