Retention Team Lead - Residential Services

A leading telecommunications company located in Overland Park is seeking a motivated individual to manage retention agents. The role involves ensuring high customer satisfaction, coaching agents on effective retention techniques, and analyzing performance to improve retention rates. Ideal candidates should have an Associate's degree and 3-5 years of call center experience in customer service or phone sales. This position offers a chance to be part of a dynamic environment where you can contribute to customer success. #J-18808-Ljbffr