Housing Specialist - Tier 1
Neighborhood Association for Inter-Cultural Affairs, Inc., New York, New York, us, 10261
Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.
At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.
Reports to: Housing Specialist Supervisor
Pay Range: $30.21 - $31.86 per hour (effectively $55,000- $58,000 per year)
FLSA Classification: Non-exempt
Status: Full-time (35 hours per week)
Role Summary
The Housing Specialist – Tier I will deliver housing services to assist clients in understanding and addressing personal or social challenges impacting their housing stability. This role involves collaborating with legal staff to create tailored service plans that promote secure housing and access to community resources. The specialist is encouraged to undergo cross‑training and gain a comprehensive understanding of the Housing Services Department’s functions. Primary Job Responsibilities / Duties
Collaborate with program participants to develop service plans aligned with resolving issues and obstacles to maintaining housing stability. Provide client intake, service planning, advocacy, and referral services in the absence of a case manager. Maintain weekly or bi‑weekly contact with clients to monitor and follow up on service plan progress. Maintain accurate records, track case progress, and input case‑related information into the Legal Server Database. Conduct and/or participate in housing‑related activities and workshops. Assist participants in obtaining and reinstating benefits. Advocate for and submit applications for rental assistance grants through charitable organizations. Compile and submit packages to HRA for Rental Assistance Grants (Exceptions to Policy) and One Shot Deals. Work collaboratively with legal services staff to assess client readiness for legal proceedings. Treat all clients, visitors, and employees with kindness, respect, and dignity. Enforce facility rules and regulations to ensure compliance. Attend staff meetings and serve on committees as required. Uphold confidentiality and professionalism at all times. Demonstrate effective time management and prioritization skills. Stay informed of new trends and developments in social services and related fields. Perform general clerical duties as needed. Physical Requirements
Ability to walk, stand, kneel, crouch, and bend over. Ability to lift, reach, and handle objects weighing up to 25 pounds. Ability to sit at a desk and work on a computer for prolonged periods. Ability to travel to different locations within New York City, as needed. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, employees may be required to work on or during evenings, weekends, and holidays. Qualifications
Baccalaureate degree in Human Services, Social Work, Psychology, Sociology, or related field; OR, Associate degree in Human Service, or related field with one (1) or more years of direct social service experience; OR, High School Diploma/General Equivalent Diploma with three (3) or more years of direct social service experience. Knowledge of casework and case management methodologies. Commitment to the mission of NAICA, Inc. Proven ability to work collaboratively with diverse groups. Proven ability to manage multiple tasks effectively under pressure. Strong organizational skills, with a detail‑oriented and efficient approach. Demonstrated maturity, integrity, and sound judgment. Must be able to read, speak, write, and understand English for administrative purposes. Must pass drug screening to be appointed. This position may be subject to a series of investigations before and after appointment. NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.” Competitive Benefits Package
Comprehensive Health, Dental and Vision Benefits for full‑time employees 403(b) Retirement Savings Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation Paid Time‑off Vol Life Insurance and AD&D Term Life and AD&D insurance Long Term Disability Employee Assistance Program support (EAP) Commuter Benefits Program Aflac: Short‑Term Disability, CA, Accident and Hospital Employee Discount Program False Statements
Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment. At‑Will Employment Disclaimer
While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at‑will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.
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Pay Range: $30.21 - $31.86 per hour (effectively $55,000- $58,000 per year)
FLSA Classification: Non-exempt
Status: Full-time (35 hours per week)
Role Summary
The Housing Specialist – Tier I will deliver housing services to assist clients in understanding and addressing personal or social challenges impacting their housing stability. This role involves collaborating with legal staff to create tailored service plans that promote secure housing and access to community resources. The specialist is encouraged to undergo cross‑training and gain a comprehensive understanding of the Housing Services Department’s functions. Primary Job Responsibilities / Duties
Collaborate with program participants to develop service plans aligned with resolving issues and obstacles to maintaining housing stability. Provide client intake, service planning, advocacy, and referral services in the absence of a case manager. Maintain weekly or bi‑weekly contact with clients to monitor and follow up on service plan progress. Maintain accurate records, track case progress, and input case‑related information into the Legal Server Database. Conduct and/or participate in housing‑related activities and workshops. Assist participants in obtaining and reinstating benefits. Advocate for and submit applications for rental assistance grants through charitable organizations. Compile and submit packages to HRA for Rental Assistance Grants (Exceptions to Policy) and One Shot Deals. Work collaboratively with legal services staff to assess client readiness for legal proceedings. Treat all clients, visitors, and employees with kindness, respect, and dignity. Enforce facility rules and regulations to ensure compliance. Attend staff meetings and serve on committees as required. Uphold confidentiality and professionalism at all times. Demonstrate effective time management and prioritization skills. Stay informed of new trends and developments in social services and related fields. Perform general clerical duties as needed. Physical Requirements
Ability to walk, stand, kneel, crouch, and bend over. Ability to lift, reach, and handle objects weighing up to 25 pounds. Ability to sit at a desk and work on a computer for prolonged periods. Ability to travel to different locations within New York City, as needed. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, employees may be required to work on or during evenings, weekends, and holidays. Qualifications
Baccalaureate degree in Human Services, Social Work, Psychology, Sociology, or related field; OR, Associate degree in Human Service, or related field with one (1) or more years of direct social service experience; OR, High School Diploma/General Equivalent Diploma with three (3) or more years of direct social service experience. Knowledge of casework and case management methodologies. Commitment to the mission of NAICA, Inc. Proven ability to work collaboratively with diverse groups. Proven ability to manage multiple tasks effectively under pressure. Strong organizational skills, with a detail‑oriented and efficient approach. Demonstrated maturity, integrity, and sound judgment. Must be able to read, speak, write, and understand English for administrative purposes. Must pass drug screening to be appointed. This position may be subject to a series of investigations before and after appointment. NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.” Competitive Benefits Package
Comprehensive Health, Dental and Vision Benefits for full‑time employees 403(b) Retirement Savings Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation Paid Time‑off Vol Life Insurance and AD&D Term Life and AD&D insurance Long Term Disability Employee Assistance Program support (EAP) Commuter Benefits Program Aflac: Short‑Term Disability, CA, Accident and Hospital Employee Discount Program False Statements
Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment. At‑Will Employment Disclaimer
While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at‑will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.
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