Customer Account Specialist
The National Council of Young Men’s Christian Associations of the United States of America, Tacoma, Washington, us, 98417
The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.
As a Customer Account Specialist, you will be responsible for auditing and maintaining accounts through the customer relationship management software utilized within YMCA Centers. In this role, you will be expected to deliver excellent customer service to all staff, members, guests, and program participants in a safe, enjoyable, and positive environment. If hired, this role will focus on handling customer accounts, resolving issues efficiently, and fostering strong relationships to promote loyalty and satisfaction.
Wage: $17.51 to $18.00 per hour (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)
Hours: Full-Time, 40 Hours per Week
Shift: Evening, 10:30am-7pm and Saturdays required
Location: Tacoma Association Office, Tacoma, WA
Benefits
Medical, Dental, and Vision benefit plan options YMCA paid Life and Long-term Disability Insurance
Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
8 paid Holidays/Floating Holidays per year
Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program and LifeMart employee discount center
Professional training, education and certification opportunities
20% discount on YMCA programs, Child Care services, and merchandise
Public Service Loan Forgiveness eligibility for Full-Time employees
Ignite your Passion, Live the Y Cause, and Join our Team! To apply, visit our website at www.ymcapkc.org.
The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled
Qualifications
Minimum of two years of experience in customer service, database management systems, public relations, or organization administration.
Excellent written and oral skills.
Positive attitude and previous experience with diverse populations.
Demonstration of the ability to lead a project and collaborate with others.
Computer proficiency, including practical application of MS Office suite, including Teams, and Zoom.
Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment.
Complete online Child Abuse Prevention training on first day. Complete other online and in-person training as required.
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As a Customer Account Specialist, you will be responsible for auditing and maintaining accounts through the customer relationship management software utilized within YMCA Centers. In this role, you will be expected to deliver excellent customer service to all staff, members, guests, and program participants in a safe, enjoyable, and positive environment. If hired, this role will focus on handling customer accounts, resolving issues efficiently, and fostering strong relationships to promote loyalty and satisfaction.
Wage: $17.51 to $18.00 per hour (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)
Hours: Full-Time, 40 Hours per Week
Shift: Evening, 10:30am-7pm and Saturdays required
Location: Tacoma Association Office, Tacoma, WA
Benefits
Medical, Dental, and Vision benefit plan options YMCA paid Life and Long-term Disability Insurance
Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
8 paid Holidays/Floating Holidays per year
Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program and LifeMart employee discount center
Professional training, education and certification opportunities
20% discount on YMCA programs, Child Care services, and merchandise
Public Service Loan Forgiveness eligibility for Full-Time employees
Ignite your Passion, Live the Y Cause, and Join our Team! To apply, visit our website at www.ymcapkc.org.
The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled
Qualifications
Minimum of two years of experience in customer service, database management systems, public relations, or organization administration.
Excellent written and oral skills.
Positive attitude and previous experience with diverse populations.
Demonstration of the ability to lead a project and collaborate with others.
Computer proficiency, including practical application of MS Office suite, including Teams, and Zoom.
Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment.
Complete online Child Abuse Prevention training on first day. Complete other online and in-person training as required.
#J-18808-Ljbffr