Customer Service Representative - Express Scripts - Remote
Cigna, Nashville, Tennessee, United States
Employer Industry: Health Services
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Potential for flexible work-from-home options
Commitment to helping individuals improve their health and vitality
Work with a dedicated team focused on enhancing customer experience
What to Expect (Job Responsibilities)
Answer inbound calls from members, providers, and pharmacies regarding Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies
Handle an average of 70-80 calls daily while managing multiple applications on various screens
Attend all training sessions and maintain regular attendance during the first 90 days of employment
Resolve customer complaints with independent problem‑solving skills and strive for one‑call resolution
Meet or exceed call center metrics while providing excellent and consistent customer service
What is Required (Qualifications)
High School diploma or equivalent
Minimum of 1 year of call center experience
A dedicated workspace with no distractions
Intermediate proficiency in Microsoft Outlook
Strong organizational, written, and verbal communication skills
How to Stand Out (Preferred Qualifications)
Ability to remain calm and helpful in challenging situations
Experience fostering teamwork and collaboration with cross‑functional departments
Computer literacy and capability to manage multiple applications simultaneously
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Potential for flexible work-from-home options
Commitment to helping individuals improve their health and vitality
Work with a dedicated team focused on enhancing customer experience
What to Expect (Job Responsibilities)
Answer inbound calls from members, providers, and pharmacies regarding Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies
Handle an average of 70-80 calls daily while managing multiple applications on various screens
Attend all training sessions and maintain regular attendance during the first 90 days of employment
Resolve customer complaints with independent problem‑solving skills and strive for one‑call resolution
Meet or exceed call center metrics while providing excellent and consistent customer service
What is Required (Qualifications)
High School diploma or equivalent
Minimum of 1 year of call center experience
A dedicated workspace with no distractions
Intermediate proficiency in Microsoft Outlook
Strong organizational, written, and verbal communication skills
How to Stand Out (Preferred Qualifications)
Ability to remain calm and helpful in challenging situations
Experience fostering teamwork and collaboration with cross‑functional departments
Computer literacy and capability to manage multiple applications simultaneously
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr