Inside Sales - Behavioral Health
The OCD & Anxiety Treatment Center, Oakland, California, United States, 94616
The Company You’ll Join
OCD Anxiety Centers is the nation’s leader in achieving positive outcomes with clients dealing with Obsessive Compulsive, Anxiety and Trauma related issues. We have a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.
Our Investment in You
A competitive base salary, dependent on experience
Located just off the freeway in Orem near UVU
Core benefits: medical/dental/vision, with the company contribution to medical benefit for employee
Company-paid employee life insurance
Voluntary benefits
Paid time off includes 15 days (120 hours) of “Paid Time Off”, 5 days (40 hours) of “Sick Time”, and 9 days (72 hours) “Company holiday” pay
Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career
The Team You’ll Work With The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct.
We act with integrity and communicate honestly and openly
We are passionate about meeting the company’s needs and delivering for our clients
We are accountable for all our own actions
We work together as a team and are committed to excellence and innovation
We respect each other and celebrate our diversity
We set the bar that high for practical and aspirational reasons. Candidates with similar ethical standards, who have the ability to adapt in a fast-moving working culture, and are committed to providing excellent client service are encouraged to apply.
The Purpose of Your Role The Admissions Specialist is responsible for providing professional and effective communication with clients, families, and professionals. Effective communication is manifested in appropriate clients admitting into the appropriate program. They assist prospective clients throughout the admissions process, possess expert knowledge of our services, maintain positive relationships with clients, listen, answer questions, and follow up as needed. The Admissions Specialists also proactively contact clinical professionals and referents, both current and potential, and explain the services we offer and seek to secure referrals into our programs.
What we need from you
Strives to live with authenticity and humility
Maintains positivity with clients and co‑workers
Lives and promotes organizational values
Seeks for opportunities to share best practices, successes, and skills with co‑workers
Assists others by being helpful and sharing the workload
Understand the customer’s needs and effectively share information to address their needs
Convincingly communicate features and benefits of our services
Multitasking by entering data into the computer while speaking with callers
Achieve a 60% conversion rate on qualified inquiries
Achieve a 4.0 or better quarterly customer satisfaction score
Celebrate your and others achievements often
Responsibilities:
Collaborates with internal teams to understand OCD Anxiety Centers services and effectively communicates program features and benefits to potential and existing clients
Maintains and grows existing client relationships by learning and following admissions skills
Responds to all inquiries knowledgeably, with empathy within 24 hours
Schedules prospective clients with therapists for intake appointments
Follows up with prospective clients to maintain stage conversion rates and reschedule canceled appointments
Enters data accurately into CRM and other platforms before end of work day
Helps navigate barriers for clients and assist them into OCD Anxiety Centers programs
Adheres to all company policies and procedures
Other duties as assigned
The Skills and Expertise You Have:
Bachelor’s degree in communications, sales, or a related field or 2 years of related experience in sales or marketing in lieu of a degree
3+ years of sales and marketing experience/account management
Expert understanding of sales processes and customer relations
Proven track record of exceeding sales quotas and goals
Proficient in CRM and EMR software
Exceptional customer service skills, ability to connect with clients
Ability to function well in a high‑paced and, at times, stressful environment
Accurate and efficient electronic data entry
Must be punctual and maintain excellent attendance
Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
Thrives in a changing work environment including inside, outside, and loud noise level
Preferred Qualifications:
2+ years of CMS/Salesforce experience
Sales experience in healthcare sales, mental health, or business development
Knowledge of mental health services and the healthcare industry
Knowledge of insurance coverage and benefits
Disclaimer OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.
Equal Employment Opportunity Commission (EEOC) statement OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs.
#J-18808-Ljbffr
Our Investment in You
A competitive base salary, dependent on experience
Located just off the freeway in Orem near UVU
Core benefits: medical/dental/vision, with the company contribution to medical benefit for employee
Company-paid employee life insurance
Voluntary benefits
Paid time off includes 15 days (120 hours) of “Paid Time Off”, 5 days (40 hours) of “Sick Time”, and 9 days (72 hours) “Company holiday” pay
Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career
The Team You’ll Work With The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct.
We act with integrity and communicate honestly and openly
We are passionate about meeting the company’s needs and delivering for our clients
We are accountable for all our own actions
We work together as a team and are committed to excellence and innovation
We respect each other and celebrate our diversity
We set the bar that high for practical and aspirational reasons. Candidates with similar ethical standards, who have the ability to adapt in a fast-moving working culture, and are committed to providing excellent client service are encouraged to apply.
The Purpose of Your Role The Admissions Specialist is responsible for providing professional and effective communication with clients, families, and professionals. Effective communication is manifested in appropriate clients admitting into the appropriate program. They assist prospective clients throughout the admissions process, possess expert knowledge of our services, maintain positive relationships with clients, listen, answer questions, and follow up as needed. The Admissions Specialists also proactively contact clinical professionals and referents, both current and potential, and explain the services we offer and seek to secure referrals into our programs.
What we need from you
Strives to live with authenticity and humility
Maintains positivity with clients and co‑workers
Lives and promotes organizational values
Seeks for opportunities to share best practices, successes, and skills with co‑workers
Assists others by being helpful and sharing the workload
Understand the customer’s needs and effectively share information to address their needs
Convincingly communicate features and benefits of our services
Multitasking by entering data into the computer while speaking with callers
Achieve a 60% conversion rate on qualified inquiries
Achieve a 4.0 or better quarterly customer satisfaction score
Celebrate your and others achievements often
Responsibilities:
Collaborates with internal teams to understand OCD Anxiety Centers services and effectively communicates program features and benefits to potential and existing clients
Maintains and grows existing client relationships by learning and following admissions skills
Responds to all inquiries knowledgeably, with empathy within 24 hours
Schedules prospective clients with therapists for intake appointments
Follows up with prospective clients to maintain stage conversion rates and reschedule canceled appointments
Enters data accurately into CRM and other platforms before end of work day
Helps navigate barriers for clients and assist them into OCD Anxiety Centers programs
Adheres to all company policies and procedures
Other duties as assigned
The Skills and Expertise You Have:
Bachelor’s degree in communications, sales, or a related field or 2 years of related experience in sales or marketing in lieu of a degree
3+ years of sales and marketing experience/account management
Expert understanding of sales processes and customer relations
Proven track record of exceeding sales quotas and goals
Proficient in CRM and EMR software
Exceptional customer service skills, ability to connect with clients
Ability to function well in a high‑paced and, at times, stressful environment
Accurate and efficient electronic data entry
Must be punctual and maintain excellent attendance
Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
Thrives in a changing work environment including inside, outside, and loud noise level
Preferred Qualifications:
2+ years of CMS/Salesforce experience
Sales experience in healthcare sales, mental health, or business development
Knowledge of mental health services and the healthcare industry
Knowledge of insurance coverage and benefits
Disclaimer OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.
Equal Employment Opportunity Commission (EEOC) statement OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs.
#J-18808-Ljbffr