Customer Service Representative
We are looking for a skilled Customer Service Representative to join our team on a contract basis in Pompano Beach, Florida. This role involves delivering exceptional support to customers, ensuring their needs are met promptly and with attention to detail. The position requires strong communication abilities and the capacity to handle high-pressure situations with composure. Responsibilities: Follow established procedures for dispatch and escalation, adhering to company policies and industry guidelines. Collaborate with the team to coordinate and manage service tickets effectively. Provide courteous and attentive support to customers, especially in challenging or stressful scenarios. Ensure adherence to regulatory and life-safety standards in all interactions. Monitor multiple screens and alerts from a desk-based workstation to maintain operational control. Adapt to a fast-paced environment with varying levels of responsibility and workload. Requirements - Experience in a call center or customer service role is essential. Proficiency in order entry and handling inbound and outbound calls. Strong ability to answer and manage inbound calls efficiently. Excellent communication skills, both verbal and written. Ability to remain calm and focused during high-pressure situations. Familiarity with dispatch processes and signal monitoring is preferred. Knowledge of regulatory compliance standards is an advantage.
We are looking for a skilled Customer Service Representative to join our team on a contract basis in Pompano Beach, Florida. This role involves delivering exceptional support to customers, ensuring their needs are met promptly and with attention to detail. The position requires strong communication abilities and the capacity to handle high-pressure situations with composure. Responsibilities: Follow established procedures for dispatch and escalation, adhering to company policies and industry guidelines. Collaborate with the team to coordinate and manage service tickets effectively. Provide courteous and attentive support to customers, especially in challenging or stressful scenarios. Ensure adherence to regulatory and life-safety standards in all interactions. Monitor multiple screens and alerts from a desk-based workstation to maintain operational control. Adapt to a fast-paced environment with varying levels of responsibility and workload. Requirements - Experience in a call center or customer service role is essential. Proficiency in order entry and handling inbound and outbound calls. Strong ability to answer and manage inbound calls efficiently. Excellent communication skills, both verbal and written. Ability to remain calm and focused during high-pressure situations. Familiarity with dispatch processes and signal monitoring is preferred. Knowledge of regulatory compliance standards is an advantage.