Patient Account Representative I: Revenue Cycle
Hoag Health System, Costa Mesa, California, United States, 92626
Patient Account Representative
The Patient Account Representative is a vital part of Hoag's revenue cycle team, acting as the primary point of contact for patients and their families regarding medical billing inquiries. In a fast-paced call center environment, this role delivers exceptional customer service, resolving patient account issues with empathy, accuracy, and professionalism, including the ability to de-escalate concerns through active listening and collaborative problem-solving. Responsibilities include: Handling a high volume of inbound calls to support patients with billing-related questions and account resolution. Assisting patients with setting up payment plans, understanding balances, making payments, and applying for financial assistance. Managing patient inquiries across an omnichannel environment, encompassing phone, in-person interactions, email, postal mail, faxes, and electronic work queues. Updating insurance and demographic information in the billing system to ensure account accuracy. Generating and mailing requested documentation, including itemized bills, receipts, and financial correspondence. Documenting all actions and interactions clearly and accurately in the appropriate systems. Collaborating with departments across the organization to resolve patient account issues. Attaining and sustaining established performance metrics, including productivity, call handling, and quality assurance standards. Maintaining confidentiality and complying with all hospital, state, and federal regulations including HIPAA. Qualifications: Education and Experience Required: High school diploma or equivalent. One year of hospital/medical and/or related field or high-volume call center setting, demonstrating strong customer service skills. Job Identification: 128167 Job Category: Revenue Cycle & Coding Location: 2975 Red Hill Ave, Costa Mesa, CA, 92626, US Pay Range: $23.50 - $34.77/hour Remote or Onsite: Onsite Job Schedule: Full Time HHIX Position: NO
The Patient Account Representative is a vital part of Hoag's revenue cycle team, acting as the primary point of contact for patients and their families regarding medical billing inquiries. In a fast-paced call center environment, this role delivers exceptional customer service, resolving patient account issues with empathy, accuracy, and professionalism, including the ability to de-escalate concerns through active listening and collaborative problem-solving. Responsibilities include: Handling a high volume of inbound calls to support patients with billing-related questions and account resolution. Assisting patients with setting up payment plans, understanding balances, making payments, and applying for financial assistance. Managing patient inquiries across an omnichannel environment, encompassing phone, in-person interactions, email, postal mail, faxes, and electronic work queues. Updating insurance and demographic information in the billing system to ensure account accuracy. Generating and mailing requested documentation, including itemized bills, receipts, and financial correspondence. Documenting all actions and interactions clearly and accurately in the appropriate systems. Collaborating with departments across the organization to resolve patient account issues. Attaining and sustaining established performance metrics, including productivity, call handling, and quality assurance standards. Maintaining confidentiality and complying with all hospital, state, and federal regulations including HIPAA. Qualifications: Education and Experience Required: High school diploma or equivalent. One year of hospital/medical and/or related field or high-volume call center setting, demonstrating strong customer service skills. Job Identification: 128167 Job Category: Revenue Cycle & Coding Location: 2975 Red Hill Ave, Costa Mesa, CA, 92626, US Pay Range: $23.50 - $34.77/hour Remote or Onsite: Onsite Job Schedule: Full Time HHIX Position: NO