Order Management & Account Support Specialist
Morrisette Packaging, Charlotte, North Carolina, United States, 28202
Order Management & Account Support Specialist
Our culture is built on pillars that are strongly tied to who we are and what we believe in. The people who work for Morrisette and the people that we work with all understand the value of these essential elements, which are the building blocks of the Morrisette Packaging brand
Family, Service, Innovation, Ethical, Community, and Sustainability are those pillars. Exceptional Company Perks & Benefits Competitive Pay 401(k) with Company Match Profit Sharing Teamwork Bonuses Competitive Paid Time Off Paid Parental Leave Company Paid Holidays Extensive Wellness Program with Premium Discounts Medical, Dental, Vision, Short & Long
Term Disability, Teladoc, FSA's, Basic & Voluntary Life Insurance, Employee Assistance Program (EAP), and much more beginning on the first day of the month following your date of hire! Position Summary The Order Management & Account Support Specialist supports business customers and internal sales teams by managing ERP order entry, billing, and credit coordination, customer inventory programs, and day-to-day account support within a fast-paced distribution environment. This role serves as a key operational contact for assigned accounts, ensuring accurate order processing, margin awareness, timely delivery, backorder management, and proactive problem resolution. The position works cross-functionally with sales, purchasing, warehouse, and accounting teams to support quoting, pricing updates, and customer satisfaction. This is a business-to-business operational support role focused on order execution, account management, and sales support
not a retail customer service position. Primary Responsibilities Answer customer telephone calls and monitor email, faxes, and voicemail for customer orders. Enter customer orders into the computer (while on the phone) and confirm with the customer. Monitor profit margins on customer orders and contact customers for a possible increase if the order falls below the gross profit minimum. Advise customers of price increases. Follow up on the status of back-ordered items and propose alternatives to customers for items that are on backorder. Review open order reports weekly. Issue merchandise pick-up paperwork to issue credit memos. Check truck manifests daily. Verify receipt of signed delivery copy for all deliveries Prepare customer quotes and price lists for Sales Representatives Enter price increases and decreases in the system as needed. Advise customers of ETA on orders out for delivery Request and send samples to customers. Visit customers with Sales Representatives and assist them with obtaining new business as requested. Assist in the resolution of billing issues and contact suppliers to trace a purchase order if the purchasing agent is not available. Perform other duties as assigned. Skills & Abilities Strong and effective communication and customer service skills Ability to listen to and anticipate customers' needs. In-depth knowledge of products sold. Ability to always exhibit patience and professionalism. Excellent organizational skills and detail-oriented Ability to work independently with limited daily supervision and to work effectively in a team environment. Hardworking and extremely reliable Ability to build professional relationships with customers, vendors, and employees. Willingness to learn. Proficient in navigating the internet and with various software and hardware. Education & Qualifications High School Diploma, GED, or equivalent evidence of similar skills Prior customer service experience is preferred but not required
Our culture is built on pillars that are strongly tied to who we are and what we believe in. The people who work for Morrisette and the people that we work with all understand the value of these essential elements, which are the building blocks of the Morrisette Packaging brand
Family, Service, Innovation, Ethical, Community, and Sustainability are those pillars. Exceptional Company Perks & Benefits Competitive Pay 401(k) with Company Match Profit Sharing Teamwork Bonuses Competitive Paid Time Off Paid Parental Leave Company Paid Holidays Extensive Wellness Program with Premium Discounts Medical, Dental, Vision, Short & Long
Term Disability, Teladoc, FSA's, Basic & Voluntary Life Insurance, Employee Assistance Program (EAP), and much more beginning on the first day of the month following your date of hire! Position Summary The Order Management & Account Support Specialist supports business customers and internal sales teams by managing ERP order entry, billing, and credit coordination, customer inventory programs, and day-to-day account support within a fast-paced distribution environment. This role serves as a key operational contact for assigned accounts, ensuring accurate order processing, margin awareness, timely delivery, backorder management, and proactive problem resolution. The position works cross-functionally with sales, purchasing, warehouse, and accounting teams to support quoting, pricing updates, and customer satisfaction. This is a business-to-business operational support role focused on order execution, account management, and sales support
not a retail customer service position. Primary Responsibilities Answer customer telephone calls and monitor email, faxes, and voicemail for customer orders. Enter customer orders into the computer (while on the phone) and confirm with the customer. Monitor profit margins on customer orders and contact customers for a possible increase if the order falls below the gross profit minimum. Advise customers of price increases. Follow up on the status of back-ordered items and propose alternatives to customers for items that are on backorder. Review open order reports weekly. Issue merchandise pick-up paperwork to issue credit memos. Check truck manifests daily. Verify receipt of signed delivery copy for all deliveries Prepare customer quotes and price lists for Sales Representatives Enter price increases and decreases in the system as needed. Advise customers of ETA on orders out for delivery Request and send samples to customers. Visit customers with Sales Representatives and assist them with obtaining new business as requested. Assist in the resolution of billing issues and contact suppliers to trace a purchase order if the purchasing agent is not available. Perform other duties as assigned. Skills & Abilities Strong and effective communication and customer service skills Ability to listen to and anticipate customers' needs. In-depth knowledge of products sold. Ability to always exhibit patience and professionalism. Excellent organizational skills and detail-oriented Ability to work independently with limited daily supervision and to work effectively in a team environment. Hardworking and extremely reliable Ability to build professional relationships with customers, vendors, and employees. Willingness to learn. Proficient in navigating the internet and with various software and hardware. Education & Qualifications High School Diploma, GED, or equivalent evidence of similar skills Prior customer service experience is preferred but not required