Client Relations Specialist
ABC Imaging is currently seeking a Client Relations Specialist to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC Imaging facility at a client site and supervise any Client Relations Specialists at said site. Essential duties and responsibilities include: Producing high quality deliverables for clients to meet deadlines. Managing all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management). Organizing all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.). Ensuring that all equipment is properly maintained and upgraded. Recommending new acquisitions that will increase productivity. Checking accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helping resolve billing issues on all jobs. Escalating all open helpdesk tickets daily. Assisting Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events. Reviewing and keeping the Client Relations Operations Manuals updated. Communicating on a regular basis with the Client Relations District Manager regarding client and staff concerns. Managing inventory and organizing supplies. Education, experience, and skills required: High school diploma, bachelor's preferred. At least 2 years related to print experience is a plus. Knowledge of equipment and production materials. Demonstrated leadership to motivate and monitor the progress of all employees. Superior customer service ability and experience working with customers both over the phone and in person. Ability to speak knowledgeably about department capability and company to potential and existing clients. Highly developed organizational skills. Ability to handle multiple tasks while maintaining focus. Ability to troubleshoot software/hardware problems. Ability to communicate effectively with employees when delegating work and explaining procedures and processes.
ABC Imaging is currently seeking a Client Relations Specialist to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC Imaging facility at a client site and supervise any Client Relations Specialists at said site. Essential duties and responsibilities include: Producing high quality deliverables for clients to meet deadlines. Managing all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management). Organizing all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.). Ensuring that all equipment is properly maintained and upgraded. Recommending new acquisitions that will increase productivity. Checking accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helping resolve billing issues on all jobs. Escalating all open helpdesk tickets daily. Assisting Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events. Reviewing and keeping the Client Relations Operations Manuals updated. Communicating on a regular basis with the Client Relations District Manager regarding client and staff concerns. Managing inventory and organizing supplies. Education, experience, and skills required: High school diploma, bachelor's preferred. At least 2 years related to print experience is a plus. Knowledge of equipment and production materials. Demonstrated leadership to motivate and monitor the progress of all employees. Superior customer service ability and experience working with customers both over the phone and in person. Ability to speak knowledgeably about department capability and company to potential and existing clients. Highly developed organizational skills. Ability to handle multiple tasks while maintaining focus. Ability to troubleshoot software/hardware problems. Ability to communicate effectively with employees when delegating work and explaining procedures and processes.