Summary of Position
Present and successfully close client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal
Routinely visit clients and/or their consultants, and keep clients informed of issues that may impact benefits and rates. Oversee and manage the administration of the client's benefit plan by initiating follow-up to resolution of all service inquiries involving claims, membership, billing, and interpretation of contract provisions, benefits/plan design, and other administrative requests originating from client groups in a timely fashion.
Principal Accountabilities
Focus on client satisfaction, retention and growth collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed. Present client Statements of Experience and other year-end reports that highlight the value proposition of the plan.
Actively participate in the organizing and execution of sales campaigns such as annual reopeners for the purpose of increasing membership. Develop strategies to identify opportunities within assigned client groups to upsell additional coverage and lines of business.
Remain current with EmblemHealth's benefits and capabilities, industry trends, competitive strategies and governmental regulations. Ensure State licensure requirements are met and up to date.
Generate reports to management that communicate accurate, complete and current information on account status including competitive intelligence.
Work with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image as well as attending client functions after business hours.
In a timely and accurate manner, maintain records, prepare reports and written correspondence, direct materials, complete forms and documents.
Assist less experienced Account Executives with more complex prospect and customer issues. Act as a team lead if assigned to the same book of business.
SME on process improvement issues for Account Management. Represent Account Management in internal meetings by assuming an active role.
Regular attendance is an essential function of the job. Performs other duties as assigned or required.
Qualifications Education, Training, Licenses, Certifications
Bachelor's degree in Marketing, Business Administration, Communications or related field.
Minimum of 5 years of experience in a health insurance field with supervisory responsibilities.
Relevant Work Experience, Knowledge, Skills, and Abilities
Knowledge in pricing and underwriting, financial arrangements, benefit programs and utilization management
Must obtain a NYS Health/Life Agents license within 60 days of employment
In depth knowledge of health insurance industry
Strong consulting, presentation, negotiation and selling skills
Excellent interpersonal skills
Strong analytical skills
Excellent communication skills, both verbal and written
Additional Information
Requisition ID: 1000002920
Hiring Range: $79,443 - $178,269
#J-18808-Ljbffr
Present and successfully close client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal
Routinely visit clients and/or their consultants, and keep clients informed of issues that may impact benefits and rates. Oversee and manage the administration of the client's benefit plan by initiating follow-up to resolution of all service inquiries involving claims, membership, billing, and interpretation of contract provisions, benefits/plan design, and other administrative requests originating from client groups in a timely fashion.
Principal Accountabilities
Focus on client satisfaction, retention and growth collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed. Present client Statements of Experience and other year-end reports that highlight the value proposition of the plan.
Actively participate in the organizing and execution of sales campaigns such as annual reopeners for the purpose of increasing membership. Develop strategies to identify opportunities within assigned client groups to upsell additional coverage and lines of business.
Remain current with EmblemHealth's benefits and capabilities, industry trends, competitive strategies and governmental regulations. Ensure State licensure requirements are met and up to date.
Generate reports to management that communicate accurate, complete and current information on account status including competitive intelligence.
Work with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image as well as attending client functions after business hours.
In a timely and accurate manner, maintain records, prepare reports and written correspondence, direct materials, complete forms and documents.
Assist less experienced Account Executives with more complex prospect and customer issues. Act as a team lead if assigned to the same book of business.
SME on process improvement issues for Account Management. Represent Account Management in internal meetings by assuming an active role.
Regular attendance is an essential function of the job. Performs other duties as assigned or required.
Qualifications Education, Training, Licenses, Certifications
Bachelor's degree in Marketing, Business Administration, Communications or related field.
Minimum of 5 years of experience in a health insurance field with supervisory responsibilities.
Relevant Work Experience, Knowledge, Skills, and Abilities
Knowledge in pricing and underwriting, financial arrangements, benefit programs and utilization management
Must obtain a NYS Health/Life Agents license within 60 days of employment
In depth knowledge of health insurance industry
Strong consulting, presentation, negotiation and selling skills
Excellent interpersonal skills
Strong analytical skills
Excellent communication skills, both verbal and written
Additional Information
Requisition ID: 1000002920
Hiring Range: $79,443 - $178,269
#J-18808-Ljbffr