Job Title: Shipper Support - DM (Nashville)
Join a dynamic team within Amazon’s Transportation Operations, where you will play a crucial role in managing daily freight movements into and out of North American fulfillment centers. This position offers the opportunity to work in a rapidly growing area, providing logistical support in a high‑pressure environment.
Responsibilities
Coordinate freight movements with multiple parties to ensure high levels of customer service.
Engage in continual, tactical communication and account management with external customers such as carriers and vendors.
Extract and analyze data from various databases using Excel, Access, SQL, and other data management systems to perform ad hoc reporting.
Review reports related to appointment and arrival times, making business decisions based on the data provided.
Create narratives outlining weekly findings and variances to goals, presenting these in review forums.
Meet critical business needs within time constraints, measuring and identifying activities performed.
Lead initiatives to re‑engineer business processes, identifying and eliminating root causes of defects to drive efficiency.
Systematically escalates problems or variances in data to relevant owners and teams, ensuring resolutions are delivered.
Develop performance metrics to drive business results.
Scope out business and functional requirements for tech teams to enhance software systems and tools.
Understand business impact of trends and make decisions based on available data.
Essential Skills
Strong customer service skills with an operations focus.
Proficient in Excel and the MS Office Suite.
Strong computer and tech savviness.
Excellent communication skills, both verbal and written.
Ability to work independently in a high‑pressure environment.
Additional Skills & Qualifications
Experience in transportation and logistics is a plus.
Experience in customer service, including de‑escalating and problem‑solving.
Analytical experience is beneficial, especially in resolving issues from different inputs.
Work Environment The position is 100% in‑office, with working hours from Monday to Friday, 8 am to 4:30 pm. Please note that parking is not paid for.
Job Type & Location This is a Contract to Hire position based out of Nashville, TN.
Pay and Benefits The pay range for this position is $22.00 – $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Feb 27, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Join a dynamic team within Amazon’s Transportation Operations, where you will play a crucial role in managing daily freight movements into and out of North American fulfillment centers. This position offers the opportunity to work in a rapidly growing area, providing logistical support in a high‑pressure environment.
Responsibilities
Coordinate freight movements with multiple parties to ensure high levels of customer service.
Engage in continual, tactical communication and account management with external customers such as carriers and vendors.
Extract and analyze data from various databases using Excel, Access, SQL, and other data management systems to perform ad hoc reporting.
Review reports related to appointment and arrival times, making business decisions based on the data provided.
Create narratives outlining weekly findings and variances to goals, presenting these in review forums.
Meet critical business needs within time constraints, measuring and identifying activities performed.
Lead initiatives to re‑engineer business processes, identifying and eliminating root causes of defects to drive efficiency.
Systematically escalates problems or variances in data to relevant owners and teams, ensuring resolutions are delivered.
Develop performance metrics to drive business results.
Scope out business and functional requirements for tech teams to enhance software systems and tools.
Understand business impact of trends and make decisions based on available data.
Essential Skills
Strong customer service skills with an operations focus.
Proficient in Excel and the MS Office Suite.
Strong computer and tech savviness.
Excellent communication skills, both verbal and written.
Ability to work independently in a high‑pressure environment.
Additional Skills & Qualifications
Experience in transportation and logistics is a plus.
Experience in customer service, including de‑escalating and problem‑solving.
Analytical experience is beneficial, especially in resolving issues from different inputs.
Work Environment The position is 100% in‑office, with working hours from Monday to Friday, 8 am to 4:30 pm. Please note that parking is not paid for.
Job Type & Location This is a Contract to Hire position based out of Nashville, TN.
Pay and Benefits The pay range for this position is $22.00 – $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Feb 27, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr