Complex Director of Housekeeping
The Crescent Hotels Group, Williamsburg, Virginia, us, 23187
Description
Who We Are
Founded in 1926, the Colonial Williamsburg Foundation is a private, not‑for‑profit educational, historic, and cultural institution that owns and operates one of the largest and best‑known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th‑century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.
Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301‑acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world‑class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.
Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.
About the Position The Complex Director of Housekeeping serves a dual role, acting as the Executive Housekeeper for the Williamsburg Lodge while providing centralized leadership and operational oversight across Colonial Williamsburg’s hotel properties, including Williamsburg Woodlands Hotel & Suites and the Williamsburg Inn. The role provides direct day‑to‑day leadership for Lodge housekeeping operations and partners with property‑level Executive Housekeepers to align standards, staffing strategies, training, labor management, inspections, and financial controls across properties. This position drives consistency, operational excellence, and continuous improvement while supporting a high‑quality guest experience. This role receives day‑to‑day operational guidance and performance direction from Crescent Hotels & Resorts management while remaining an employee of Colonial Williamsburg Company.
Main Duties (Responsibilities)
Drive consistency in housekeeping brand standards across all assigned properties.
Oversee daily housekeeping operations, including staffing, scheduling, and workflow coordination.
Partner with property‑level housekeeping leadership to optimize labor utilization, control costs, and achieve operational performance goals.
Manage departmental budgets and monitor labor, supply, and payroll expenses to ensure fiscal accountability.
Standardize procedures and processes to promote efficiency, quality, and consistency across properties.
Conduct regular room and operational inspections to ensure cleanliness, safety, and brand compliance.
Identify and implement process improvements to enhance quality, efficiency, and guest experience.
Recruit, interview, hire, train, and support housekeeping staff in alignment with operational needs.
Provide ongoing coaching and deliver constructive, timely feedback and evaluations.
Support the development of housekeeping leadership and frontline supervisory staff.
Maintain flexibility to work weekends, holidays, and varied schedules based on business needs.
This job description reflects the general responsibilities of the position and is not intended to be an exhaustive list. Duties and responsibilities may evolve over time based on operational needs.
Required Education and Experience
Bachelor’s degree OR an equivalent combination of education, training, and or experience.
Minimum of 7–10 years of progressive housekeeping leadership experience, including multi‑property or complex‑level management.
2 or more years of people management experience.
Demonstrated experience managing or overseeing labor and operating budgets, including monitoring expenses, analyzing variances, and implementing cost‑control measures in an operational environment.
Ability to travel between properties and maintain eligibility to operate a company vehicle, including possession of a valid U.S. driver’s license and a driving record acceptable to Risk Management.
Preferred Qualifications
Bachelor’s degree in hospitality management, business administration, or a related field (preferred).
Experience with Oracle Opera and/or ProfitSword.
Marriott Brand experience.
Key Skills / Competencies
Ability and willingness to maintain a working knowledge of the Local 25 collective bargaining agreement to ensure compliance, support positive labor relations, and uphold fair and equitable workplace practices.
Demonstrated success in driving operational excellence, cost control, and guest satisfaction.
Strong leadership, communication, and mentoring skills.
Budget Responsibilities Operational oversight of Housekeeping labor and operating expenses with decision making authority. Approximately $1.9M in direct Lodge Housekeeping labor and expense budgets, with indirect oversight of an additional ~$2.0M in housekeeping labor and expenses across other properties in partnership with property‑based Executive Housekeepers.
Supervisory Responsibilities Oversees the following team members/positions: Williamsburg Woodlands Executive Housekeeper with 12 individual contributor direct reports; Williamsburg Inn Executive Housekeeper with 20 individual contributor direct reports; and 11 Housekeeping Supervisors who are individual contributors.
Physical and Environmental Demands
Ability to stand, walk, and move throughout hotel properties for extended periods while conducting detailed room and public‑area inspections.
Ability to bend, reach, and visually assess guest rooms, corridors, and common areas.
Ability to lift or move supplies, equipment, or materials weighing up to 25 pounds on an occasional basis.
Work is performed in a hospitality environment and may include exposure to cleaning chemicals, noise, varying temperatures, and frequent interruptions.
Requires flexibility to work weekends, holidays, and varied schedules based on operational needs.
Typical Work Schedule This is an exempt position requiring extended and flexible work hours, including weekends, holidays, and varied schedules, as business demands.
Equal Opportunity Employer Equal Opportunity Employer
Legal Notice This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Founded in 1926, the Colonial Williamsburg Foundation is a private, not‑for‑profit educational, historic, and cultural institution that owns and operates one of the largest and best‑known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th‑century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.
Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301‑acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world‑class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.
Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.
About the Position The Complex Director of Housekeeping serves a dual role, acting as the Executive Housekeeper for the Williamsburg Lodge while providing centralized leadership and operational oversight across Colonial Williamsburg’s hotel properties, including Williamsburg Woodlands Hotel & Suites and the Williamsburg Inn. The role provides direct day‑to‑day leadership for Lodge housekeeping operations and partners with property‑level Executive Housekeepers to align standards, staffing strategies, training, labor management, inspections, and financial controls across properties. This position drives consistency, operational excellence, and continuous improvement while supporting a high‑quality guest experience. This role receives day‑to‑day operational guidance and performance direction from Crescent Hotels & Resorts management while remaining an employee of Colonial Williamsburg Company.
Main Duties (Responsibilities)
Drive consistency in housekeeping brand standards across all assigned properties.
Oversee daily housekeeping operations, including staffing, scheduling, and workflow coordination.
Partner with property‑level housekeeping leadership to optimize labor utilization, control costs, and achieve operational performance goals.
Manage departmental budgets and monitor labor, supply, and payroll expenses to ensure fiscal accountability.
Standardize procedures and processes to promote efficiency, quality, and consistency across properties.
Conduct regular room and operational inspections to ensure cleanliness, safety, and brand compliance.
Identify and implement process improvements to enhance quality, efficiency, and guest experience.
Recruit, interview, hire, train, and support housekeeping staff in alignment with operational needs.
Provide ongoing coaching and deliver constructive, timely feedback and evaluations.
Support the development of housekeeping leadership and frontline supervisory staff.
Maintain flexibility to work weekends, holidays, and varied schedules based on business needs.
This job description reflects the general responsibilities of the position and is not intended to be an exhaustive list. Duties and responsibilities may evolve over time based on operational needs.
Required Education and Experience
Bachelor’s degree OR an equivalent combination of education, training, and or experience.
Minimum of 7–10 years of progressive housekeeping leadership experience, including multi‑property or complex‑level management.
2 or more years of people management experience.
Demonstrated experience managing or overseeing labor and operating budgets, including monitoring expenses, analyzing variances, and implementing cost‑control measures in an operational environment.
Ability to travel between properties and maintain eligibility to operate a company vehicle, including possession of a valid U.S. driver’s license and a driving record acceptable to Risk Management.
Preferred Qualifications
Bachelor’s degree in hospitality management, business administration, or a related field (preferred).
Experience with Oracle Opera and/or ProfitSword.
Marriott Brand experience.
Key Skills / Competencies
Ability and willingness to maintain a working knowledge of the Local 25 collective bargaining agreement to ensure compliance, support positive labor relations, and uphold fair and equitable workplace practices.
Demonstrated success in driving operational excellence, cost control, and guest satisfaction.
Strong leadership, communication, and mentoring skills.
Budget Responsibilities Operational oversight of Housekeeping labor and operating expenses with decision making authority. Approximately $1.9M in direct Lodge Housekeeping labor and expense budgets, with indirect oversight of an additional ~$2.0M in housekeeping labor and expenses across other properties in partnership with property‑based Executive Housekeepers.
Supervisory Responsibilities Oversees the following team members/positions: Williamsburg Woodlands Executive Housekeeper with 12 individual contributor direct reports; Williamsburg Inn Executive Housekeeper with 20 individual contributor direct reports; and 11 Housekeeping Supervisors who are individual contributors.
Physical and Environmental Demands
Ability to stand, walk, and move throughout hotel properties for extended periods while conducting detailed room and public‑area inspections.
Ability to bend, reach, and visually assess guest rooms, corridors, and common areas.
Ability to lift or move supplies, equipment, or materials weighing up to 25 pounds on an occasional basis.
Work is performed in a hospitality environment and may include exposure to cleaning chemicals, noise, varying temperatures, and frequent interruptions.
Requires flexibility to work weekends, holidays, and varied schedules based on operational needs.
Typical Work Schedule This is an exempt position requiring extended and flexible work hours, including weekends, holidays, and varied schedules, as business demands.
Equal Opportunity Employer Equal Opportunity Employer
Legal Notice This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr