Customer Service Representative
PGW Auto Glass, North Fort Myers, Florida, United States, 33917
Customer Service Representative
This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment. Essential Job Duties: Handles inbound customer service calls from glass shops. Inputs orders into the order entry application. Provide verbal and/or written correspondence as necessary to resolve issues. Assume other duties as assigned. Preferred Qualifications: Call Center Customer Service Experience Bilingual, English & Spanish High School diploma or equivalent Knowledge/Skills/Abilities: Must be detail-oriented, organized, and able to multitask with an excellent customer service aptitude. Proficient computer skills are essential. Must be able to work cooperatively and communicate effectively with both employees and customers; must portray a high level of proper grammar and verbal skills. Must be reliable/dependable. Strive to minimize the handle time of inbound calls while maintaining quality. Maintain the utmost level of business integrity. Must exercise good business judgment, courtesy, and tact in rendering customer service activities. Must maintain the utmost level of confidentiality when handling sensitive and proprietary business information. Essential Physical Demands/Work Environment: Must be capable of working in a routine, repetitive work environment; must consistently adhere to a defined schedule always online and available to take inbound calls promptly at defined start times. CSR's work in ergonomically-designed work stations that create a pleasant and team-oriented environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment. Essential Job Duties: Handles inbound customer service calls from glass shops. Inputs orders into the order entry application. Provide verbal and/or written correspondence as necessary to resolve issues. Assume other duties as assigned. Preferred Qualifications: Call Center Customer Service Experience Bilingual, English & Spanish High School diploma or equivalent Knowledge/Skills/Abilities: Must be detail-oriented, organized, and able to multitask with an excellent customer service aptitude. Proficient computer skills are essential. Must be able to work cooperatively and communicate effectively with both employees and customers; must portray a high level of proper grammar and verbal skills. Must be reliable/dependable. Strive to minimize the handle time of inbound calls while maintaining quality. Maintain the utmost level of business integrity. Must exercise good business judgment, courtesy, and tact in rendering customer service activities. Must maintain the utmost level of confidentiality when handling sensitive and proprietary business information. Essential Physical Demands/Work Environment: Must be capable of working in a routine, repetitive work environment; must consistently adhere to a defined schedule always online and available to take inbound calls promptly at defined start times. CSR's work in ergonomically-designed work stations that create a pleasant and team-oriented environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.