SAP CRM Functional Consultant
Estrada Consulting, Sacramento, California, United States, 95828
About the Job
SAP CRM Functional Consultant (Ref: 5542)
Location:
Remote
Duration:
12 months
Role:
SAP CRM Functional Consultant (Utilities Customer Service) - AMS
Role Description:
Own CRM functional ticket resolution supporting utility customer service processes; focus on production incidents and integration touchpoints with ECC/IS-U.
Key Responsibilities:
Resolve CRM functional incidents and service requests; perform analysis, configuration support, and coordinate cross-team fixes. Troubleshoot and help resolve ECC-CRM replication errors and contract replication issues, working with integration/Basis as needed. Support operational monitoring and reporting related to CRM support (ticket status/metrics). Required Qualifications:
5+ years of SAP CRM functional experience, including production support. Experience with incident triage and ticket execution; comfortable with L1/L2/L3 concepts. Able to communicate with business users to gather missing details and drive resolution. Preferred Qualifications:
Utility-sector CRM experience (call center/customer service, service orders, contracts). Familiarity with ECC-CRM replication troubleshooting concepts (BDoc/ECRMREPL). ServiceNow and Jira experience.
About the Company
Estrada Consulting, Inc. (ECI) delivers technology-enabled services and solutions to clients all over the USA and British Columbia. We provide system integration, custom application development, data warehouse and business intelligence, project management, custom reporting solutions and consulting services to mid-size and large enterprises in all major industries. The Company headquarters is in Sacramento, California, and was established in year 2000. Visit http://www.estradaci.com/ to learn about our projects, managed services, awards and certifications delivering value for a range of businesses and government agencies.
SAP CRM Functional Consultant (Ref: 5542)
Location:
Remote
Duration:
12 months
Role:
SAP CRM Functional Consultant (Utilities Customer Service) - AMS
Role Description:
Own CRM functional ticket resolution supporting utility customer service processes; focus on production incidents and integration touchpoints with ECC/IS-U.
Key Responsibilities:
Resolve CRM functional incidents and service requests; perform analysis, configuration support, and coordinate cross-team fixes. Troubleshoot and help resolve ECC-CRM replication errors and contract replication issues, working with integration/Basis as needed. Support operational monitoring and reporting related to CRM support (ticket status/metrics). Required Qualifications:
5+ years of SAP CRM functional experience, including production support. Experience with incident triage and ticket execution; comfortable with L1/L2/L3 concepts. Able to communicate with business users to gather missing details and drive resolution. Preferred Qualifications:
Utility-sector CRM experience (call center/customer service, service orders, contracts). Familiarity with ECC-CRM replication troubleshooting concepts (BDoc/ECRMREPL). ServiceNow and Jira experience.
About the Company
Estrada Consulting, Inc. (ECI) delivers technology-enabled services and solutions to clients all over the USA and British Columbia. We provide system integration, custom application development, data warehouse and business intelligence, project management, custom reporting solutions and consulting services to mid-size and large enterprises in all major industries. The Company headquarters is in Sacramento, California, and was established in year 2000. Visit http://www.estradaci.com/ to learn about our projects, managed services, awards and certifications delivering value for a range of businesses and government agencies.