Client Engagement & Sales Specialist

Join Our Community Gym! At New York Sports Club, part of a dynamic family of fitness brands, we are dedicated to 'Improving Lives Through Fitness.' Our goal is to empower our members through exceptional fitness results, personal connections, and innovative programs delivered by our knowledgeable staff. We invite you to be part of our mission as we inspire change and continue to grow! ROLE OVERVIEW As a Client Engagement & Sales Specialist, your primary role is to create a welcoming atmosphere for our members and guests by providing outstanding customer service. Your meaningful interactions will not only enhance member satisfaction but also play a vital role in driving our sales and retention efforts. KEY RESPONSIBILITIES Customer Service Deliver an exceptional member experience, ensuring top-tier service to all who visit the gym. Manage phone inquiries and assist members and guests with their questions regarding memberships, services, and billing. Facilitate new member enrollments by clearly explaining the terms of our membership plans. Promptly respond to member feedback and concerns, escalating issues to management when necessary. Effectively communicate promotions and services to increase member engagement. Club Operations Keep the Welcome Desk pristine and always welcoming for our members. Check in members efficiently and manage routine service tasks through our club systems, such as online accounts and password resets. Assist management with administrative duties, including billing calls and appointment confirmations. Maintain professionalism by arriving punctually and dressed according to brand standards. Conduct facility walkthroughs as directed to ensure an optimal environment for our members. Report any maintenance or equipment issues noticed during your shifts. Follow all club policies, procedures, and guidelines as outlined in the employee handbooks. Be vigilant regarding loss prevention to ensure member safety. QUALIFICATIONS A minimum of 1 year of direct customer service experience, preferably in a gym or retail environment. Certification in Child & Adult AED/CPR. Proficient with POS and membership systems, as well as essential computer applications. Effective at working collaboratively in a team environment. Ability to address member issues with professionalism and empathy. Strong communication and interpersonal skills. Capability to stand for extended periods at the Welcome Desk and work on a computer. Physical requirements include the capacity to lift up to 20 pounds, navigate the club, climb stairs, and perform bending or lifting tasks, like restacking weights or moving equipment. The company may adjust job requirements as necessary to meet business needs.