Join our dynamic team at Hilton San Diego Bayfront Hotel, a premier SoCal resort situated by the stunning San Diego Bay and in close proximity to the vibrant Gaslamp Quarter and Petco Park. Experience the best of urban coastal hospitality with exceptional views from every guest room, relaxing amenities, and delicious locally inspired dining. We are on the lookout for a Guest Relations Agent who embodies a warm and welcoming spirit, excelling in a collaborative, high-energy hotel setting. Prior customer service experience of at least 6 months is required; hotel experience is highly preferred.
Position Type:
Full Time Shift Requirements:
Must be available to work various evening and overnight shifts, including weekends and holidays. Hourly Salary:
$21.96 - $27.45 (commensurate with experience) Why Join Hilton?
We pride ourselves on being recognized as the #1 World's Best Workplace by Fortune Magazine and Great Place to Work! At Hilton, we support the well-being of our team members with innovative programs and benefits that foster personal and professional growth in a diverse and inclusive environment. Our extensive benefits package includes: Comprehensive Medical Insurance for you and your family Vision, Dental, Life, and Disability Insurance Mental Health Resources Paid Sick Leave: 1 hour accrued after 40 hours worked Paid Vacation: 40 hours awarded after the first year of employment Go Hilton travel discount program: Up to 100 nights of discounted travel annually 401(k) plan Pension plan: Hilton contributes $1.29 for every hour worked Access to DailyPay for immediate pay access Complimentary Duty Meals in our Team Member Restaurant Employee Assistance Program Debt-free education opportunities including college degrees and professional certificates Career advancement and development programs Team Member Resource Groups Recognition and rewards initiatives Your Role:
As a Guest Relations Agent, you will be a vital part of our guests' experiences, responsible for welcoming guests, registering them, and facilitating smooth check-out processes while ensuring exceptional service and financial success. Your tasks will include: Greeting guests, completing the registration process, inputting and retrieving information, confirming guest details, coding electronic keys, and promoting hotel services. Assisting guests with check-out by ensuring accurate billing, processing payments, and handling different forms of currency. Demonstrating thorough knowledge of hotel offerings and local attractions to answer inquiries effectively. Utilizing upselling techniques to enhance guest experiences and maximize occupancy rates. Addressing guest inquiries and complaints with prompt, friendly, and efficient resolutions. Recording and relaying messages to guests. What We Value:
At Hilton, we've been a leader in the hospitality industry since 1919, exemplifying innovation, quality, and success. We seek team members who embody our core values: Hospitality:
Passionate about delivering exceptional guest experiences. Integrity:
Consistently doing the right thing. Leadership:
Leading in our industry and communities. Teamwork:
Collaborating effectively with one another. Ownership:
Taking responsibility for our actions and decisions. Now:
Operating with a sense of urgency and focus. Join us at Hilton, where we strive to fill the world with the warmth of hospitality, and become a key player in creating remarkable experiences for travelers worldwide!
Full Time Shift Requirements:
Must be available to work various evening and overnight shifts, including weekends and holidays. Hourly Salary:
$21.96 - $27.45 (commensurate with experience) Why Join Hilton?
We pride ourselves on being recognized as the #1 World's Best Workplace by Fortune Magazine and Great Place to Work! At Hilton, we support the well-being of our team members with innovative programs and benefits that foster personal and professional growth in a diverse and inclusive environment. Our extensive benefits package includes: Comprehensive Medical Insurance for you and your family Vision, Dental, Life, and Disability Insurance Mental Health Resources Paid Sick Leave: 1 hour accrued after 40 hours worked Paid Vacation: 40 hours awarded after the first year of employment Go Hilton travel discount program: Up to 100 nights of discounted travel annually 401(k) plan Pension plan: Hilton contributes $1.29 for every hour worked Access to DailyPay for immediate pay access Complimentary Duty Meals in our Team Member Restaurant Employee Assistance Program Debt-free education opportunities including college degrees and professional certificates Career advancement and development programs Team Member Resource Groups Recognition and rewards initiatives Your Role:
As a Guest Relations Agent, you will be a vital part of our guests' experiences, responsible for welcoming guests, registering them, and facilitating smooth check-out processes while ensuring exceptional service and financial success. Your tasks will include: Greeting guests, completing the registration process, inputting and retrieving information, confirming guest details, coding electronic keys, and promoting hotel services. Assisting guests with check-out by ensuring accurate billing, processing payments, and handling different forms of currency. Demonstrating thorough knowledge of hotel offerings and local attractions to answer inquiries effectively. Utilizing upselling techniques to enhance guest experiences and maximize occupancy rates. Addressing guest inquiries and complaints with prompt, friendly, and efficient resolutions. Recording and relaying messages to guests. What We Value:
At Hilton, we've been a leader in the hospitality industry since 1919, exemplifying innovation, quality, and success. We seek team members who embody our core values: Hospitality:
Passionate about delivering exceptional guest experiences. Integrity:
Consistently doing the right thing. Leadership:
Leading in our industry and communities. Teamwork:
Collaborating effectively with one another. Ownership:
Taking responsibility for our actions and decisions. Now:
Operating with a sense of urgency and focus. Join us at Hilton, where we strive to fill the world with the warmth of hospitality, and become a key player in creating remarkable experiences for travelers worldwide!