Service Desk/ServiceNow Solutions Architect for Presales Demonstrations

About Us: Navisite, part of Accenture, is a trusted partner for digital transformation, committed to delivering customer-centric solutions and managed services tailored for mid-market and small enterprise customers. Our team specializes in cloud, infrastructure, and application services, helping clients across various industries—including health, industrial, life sciences, technology, consumer goods, and retail—build robust digital cores. As part of Accenture, our global team of over 1,400 members channels their expertise into assisting customers in modernizing their IT frameworks for the evolving digital landscape. Who You Are: You are an expert Enterprise Solutions Architect specializing in Service Desk operations and ServiceNow IT Service Management (ITSM) solutions. You excel at engaging prospects in the presales cycle, collaborating with sales teams to deliver impactful and technical solutions that enhance IT service management, automation, and operational transformation. You possess a clear understanding of the complexities involved in modern Service Desk operations, including SLA compliance, incident workflows, and omnichannel support. You translate these needs into scalable solutions on the ServiceNow platform, adeptly demonstrating its capabilities to potential clients. Your Responsibilities: Function as the Solutions Architect for diverse opportunities related to Application Managed and Professional Services, focusing on ServiceNow ITSM and Service Desk transformation. Design solutions drawing from in-depth experience in ServiceNow, encompassing various ITSM workflows and Service Desk operations. Co-create innovative solutions with clients, guide them on best practices, deliver engaging demonstrations, and craft proposals to ensure efficient and automated ITIL-aligned service delivery. Key Requirements: Extensive knowledge and experience in ServiceNow ITSM architecture and configuration. Strong background in Service Desk operations with over 5 years of relevant experience. Expertise and practical experience in presales solution planning and deal shaping. Why Join Us? Becoming part of our team means joining a collaborative and ambitious environment, focused on helping clients navigate their digital journeys. In this role, you'll leverage your skills while engaging with senior stakeholders and displaying technical acumen through compelling presentations and demonstrations. Our company values inclusivity and innovation, fostering a workplace where diverse ideas contribute to better solutions for our clients. Come join us in shaping the future of digital transformation. Travel may vary based on client requirements and business needs. Compensation: Compensation varies based on several factors, including office location and experience level. We invite applications continuously, and we do not have a fixed deadline. Additional Information: This position requires a minimum of 8 years in a technology environment, with at least 5 years of hands-on technical experience with ServiceNow. A Bachelor's degree or equivalent experience is required. We are committed to providing reasonable accommodations for individuals with disabilities or religious observances. We believe in equal employment opportunities for all, embracing diversity to foster an innovative and competitive workplace.