Senior Surety Client Services Specialist

Description As a Senior Surety Client Services Specialist, you will be a vital member of our expert Account Management team. In this role, you will proactively obtain, compile, and follow up on key information essential for delivering exceptional consulting, placement, and advocacy for our clients and prospects. If you want to collaborate with a talented team of property and casualty professionals while enhancing your knowledge, skills, and experience within a stable and respected organization, we encourage you to apply today! Company Overview WTW is a premier global advisory, broking, and solutions provider that empowers clients to transform risk into a strategic advantage. With a history that dates back to 1828, WTW boasts a workforce of 40,000 professionals operating in over 140 countries. We customize solutions that effectively manage risk, optimize benefits, develop talent, and leverage capital to fortify institutions and individuals. Our unique insights connect talent, assets, and ideas—driving improved business performance. Together, we unlock potential. Learn more at wtwco.com. You will work Monday to Friday from 9:00 AM to 6:00 PM. The Role In this position, you will oversee the day-to-day servicing of our Surety clients. Your responsibilities will include building relationships and collaborating closely with decision-makers, executing deliverables per our Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs), and completing various administrative tasks. Key responsibilities include: Issuing Surety Bonds and performing related activities based on instructions from clients and/or managers. Understanding and interpreting information in bond requests. Quickly and accurately entering data from bond requests into the bond issuing system. Processing renewals, cancellations/closures, and riders. Assisting in resolving client/carrier accounting issues. Preparing and submitting billing. Reporting bonds to carriers and managing associated filing activities. Drafting written correspondence, reports, and analyses as needed for management. Communicating effectively with clients, client managers, and team members. Participating in both internal and external meetings. Maintaining client confidentiality at all times. Qualifications Requirements Strong attention to detail. Excellent verbal and written communication skills. Able to work independently as well as part of a team. Strong customer service, presentation, and organizational skills. Familiarity with Microsoft Office, including Excel, Word, and Outlook. 0-2+ years of insurance industry experience in account servicing is a plus. Experience in Surety, especially in an insurance brokerage environment, is advantageous. Familiarity with Epic and Sure Path is a plus. This position will remain open for at least three business days or until suitable candidates are identified. Company Benefits WTW offers a competitive benefits package, eligibility requirements apply, including: Health and Welfare Benefits:

Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identity Theft Protection, Wellbeing Program, and Work/Life Resources. Leave Benefits:

Paid holidays, annual paid time off, Short-Term and Long-Term Disability, and other leaves such as bereavement, FMLA, and military leave. Retirement Benefits:

Qualified contributory pension plan (if eligible) and a 401(k) plan with annual contributions. We consider qualified applicants with arrest and conviction records, in accordance with applicable fair chance ordinances. EOE, including disability/vets