Property Adjuster - Field Estimating - Montgomery County, MD
Allstate Insurance, Baltimore, Maryland, United States
Overview
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us ahead of customers' evolving needs, from advocating for seat belts and airbags to leading in pricing sophistication, telematics, device and identity protection.
Job Description A day in the life of a Field Property Adjuster, and what it takes to do the job!
As a Field Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You will also handle virtual claims countrywide, leveraging platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be focused on water losses, ensuring customers receive the highest level of support and resolution for these specific claims.
You'll wear a few hats that will require a level of experience:
The Customer Service Expert – live into Allstate's Claims Culture by caring, empowering, and restoring, and accomplish that by being compassionate, clear, and a committed partner in each claim. Lead with empathy, always.
The Investigator – confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator – use phone, emails and sometimes video chat with customers to help them through a fast, fair, and easy claims process. Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on claim progress.
The Negotiator – evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. Use tactics to handle challenging and complex situations.
The Problem Solver – utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and settlement platforms, while applying sharp critical thinking.
The Recorder – protect the company financially by executing policies along policy agreements, and keep a clear record of work in a claims system that you will be trained on. Ensure timely and accurate documentation for each claim.
Preferred Qualifications
Reside in Montgomery County, MD
2-3 years previous experience as outside adjuster is highly desired
Proficiency in using Xactimate and other relevant software for estimating
Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
Excellent communication and interpersonal skills to provide exceptional customer service
Ability to travel to customers' homes and handle virtual claims countrywide effectively
Detail-oriented and organized, with a focus on delivering high-quality work
Residency within the posted location is mandatory for this role
Willing to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof
Valid driver's license and willingness to travel as part of the job requirements
Training
The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work
Ongoing training opportunities for continuous improvement happen regularly on the job
Training Location Notice Please note , you will be required to attend 2 weeks of training that will take place in Wheeling, IL.
Notice of Licensing Requirement
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, including passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Sign On Bonus
You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.
Company Car Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. Mileage reimbursements for personal vehicle usage during work are provided.
Allstate Benefits Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. A Total Rewards package includes:
Competitive pay with needed support for continuous development and career advancement
Flexibility in scheduling and a time off policy that helps support work/life balance
Initial and ongoing training to get you proficient in your new role
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with life. Visit www.allstategoodlife.com to learn more
#LI-DL1
Skills Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Insurance Claims, Multitasking, Organizing, Working Independently, Xactimate
Compensation Base compensation offered for this role is $78,000-$115,000 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining Our Team Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level, challenges the status quo, and helps shape the future of protection while supporting causes that matter to you. It means being part of a bigger, winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
It is against public policy in Indiana to discriminate against a prospective employee for veteran status. For jobs in San Francisco and Los Angeles, see the local ordinances for fair chance hiring information.
To view the EEO Know Your Rights poster and the FMLA poster, please refer to the official notices provided by the company policies.
It is the Company's policy to employ the best qualified individuals for all jobs. Discriminatory actions based on ancestry, age, color, disability, gender, religion, sex, sexual orientation, or other protected characteristics are prohibited.
Effective July 1, 2014, note on state-specific veteran non-discrimination policies may apply where legally required.
#J-18808-Ljbffr
Job Description A day in the life of a Field Property Adjuster, and what it takes to do the job!
As a Field Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You will also handle virtual claims countrywide, leveraging platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be focused on water losses, ensuring customers receive the highest level of support and resolution for these specific claims.
You'll wear a few hats that will require a level of experience:
The Customer Service Expert – live into Allstate's Claims Culture by caring, empowering, and restoring, and accomplish that by being compassionate, clear, and a committed partner in each claim. Lead with empathy, always.
The Investigator – confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator – use phone, emails and sometimes video chat with customers to help them through a fast, fair, and easy claims process. Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on claim progress.
The Negotiator – evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. Use tactics to handle challenging and complex situations.
The Problem Solver – utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and settlement platforms, while applying sharp critical thinking.
The Recorder – protect the company financially by executing policies along policy agreements, and keep a clear record of work in a claims system that you will be trained on. Ensure timely and accurate documentation for each claim.
Preferred Qualifications
Reside in Montgomery County, MD
2-3 years previous experience as outside adjuster is highly desired
Proficiency in using Xactimate and other relevant software for estimating
Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
Excellent communication and interpersonal skills to provide exceptional customer service
Ability to travel to customers' homes and handle virtual claims countrywide effectively
Detail-oriented and organized, with a focus on delivering high-quality work
Residency within the posted location is mandatory for this role
Willing to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof
Valid driver's license and willingness to travel as part of the job requirements
Training
The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work
Ongoing training opportunities for continuous improvement happen regularly on the job
Training Location Notice Please note , you will be required to attend 2 weeks of training that will take place in Wheeling, IL.
Notice of Licensing Requirement
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, including passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Sign On Bonus
You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.
Company Car Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. Mileage reimbursements for personal vehicle usage during work are provided.
Allstate Benefits Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. A Total Rewards package includes:
Competitive pay with needed support for continuous development and career advancement
Flexibility in scheduling and a time off policy that helps support work/life balance
Initial and ongoing training to get you proficient in your new role
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with life. Visit www.allstategoodlife.com to learn more
#LI-DL1
Skills Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Insurance Claims, Multitasking, Organizing, Working Independently, Xactimate
Compensation Base compensation offered for this role is $78,000-$115,000 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining Our Team Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level, challenges the status quo, and helps shape the future of protection while supporting causes that matter to you. It means being part of a bigger, winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
It is against public policy in Indiana to discriminate against a prospective employee for veteran status. For jobs in San Francisco and Los Angeles, see the local ordinances for fair chance hiring information.
To view the EEO Know Your Rights poster and the FMLA poster, please refer to the official notices provided by the company policies.
It is the Company's policy to employ the best qualified individuals for all jobs. Discriminatory actions based on ancestry, age, color, disability, gender, religion, sex, sexual orientation, or other protected characteristics are prohibited.
Effective July 1, 2014, note on state-specific veteran non-discrimination policies may apply where legally required.
#J-18808-Ljbffr