Bilingual Customer Service Representative (Winston-Salem)
Avanciers Inc., Winston Salem, North Carolina, United States, 27104
Avanciers is seeking a highly skilled
Bilingual Contact Center Representative
for an exciting opportunity with one of our Fortune 500 clients, based in
Winston Salem, NC
Role: Bilingual Contact Center Representative (Spanish + English) Work Location: Winston Salem, NC Work Mode: Hybrid
Job Description: The Bilingual Contact Center Representative for the client’s program is a position responsible for providing friendly and efficient support to small store owners who use the client’s mobile application. This role is crucial in assisting our partners with their app-related questions, helping them place orders, and ensuring a positive experience that contributes to their business success and our continued partnership.
Job Responsibilities Handle inbound calls, chats, and emails from app users, addressing common inquiries about app navigation, order status, and general program information Provide clear and polite assistance, guiding users through simple app functionalities and troubleshooting basic issues Maintain a positive and helpful demeanor in all interactions, and conduct outbound calls to follow up on support tickets and ensure customer satisfaction Help store owners with basic questions about placing orders through the app and assist users in understanding current promotions and how to access them Participate in training sessions to gain in-depth knowledge of the app's features, products, and customer service best practices Seek guidance from team leads and senior colleagues to improve your problem-solving and communication skills, while continuously learning about the needs of small business owners to provide tailored support Accurately and completely document details of all customer interactions and inquiries in the CRM system
Basic Qualifications: High School Diploma or GED Equivalent At least 2 years of experience relating to the job description
Preferred Qualifications: Exceptional Spanish language proficiency, both spoken and written Prior experience in a B2B customer service or sales support role Demonstrated ability to manage and process orders accurately Strong capacity for handling customer inquiries with a positive attitude Familiarity with CRM software and order entry systems
Bilingual Contact Center Representative
for an exciting opportunity with one of our Fortune 500 clients, based in
Winston Salem, NC
Role: Bilingual Contact Center Representative (Spanish + English) Work Location: Winston Salem, NC Work Mode: Hybrid
Job Description: The Bilingual Contact Center Representative for the client’s program is a position responsible for providing friendly and efficient support to small store owners who use the client’s mobile application. This role is crucial in assisting our partners with their app-related questions, helping them place orders, and ensuring a positive experience that contributes to their business success and our continued partnership.
Job Responsibilities Handle inbound calls, chats, and emails from app users, addressing common inquiries about app navigation, order status, and general program information Provide clear and polite assistance, guiding users through simple app functionalities and troubleshooting basic issues Maintain a positive and helpful demeanor in all interactions, and conduct outbound calls to follow up on support tickets and ensure customer satisfaction Help store owners with basic questions about placing orders through the app and assist users in understanding current promotions and how to access them Participate in training sessions to gain in-depth knowledge of the app's features, products, and customer service best practices Seek guidance from team leads and senior colleagues to improve your problem-solving and communication skills, while continuously learning about the needs of small business owners to provide tailored support Accurately and completely document details of all customer interactions and inquiries in the CRM system
Basic Qualifications: High School Diploma or GED Equivalent At least 2 years of experience relating to the job description
Preferred Qualifications: Exceptional Spanish language proficiency, both spoken and written Prior experience in a B2B customer service or sales support role Demonstrated ability to manage and process orders accurately Strong capacity for handling customer inquiries with a positive attitude Familiarity with CRM software and order entry systems