Insurance Service Representative (Nashville)
Dexian, Nashville, Tennessee, United States, 37247
Job Title: Customer Service Representative (P&C Insurance)
Duration: 12 Months Contract
Location: Nashville TN 37203
Pay Range: $20-22/hr
Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities: • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. • Solicit sale of new or additional services or products.
Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage ones time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as MS Word and PowerPoint.
Education & Experience Required: Years of experience: • 5-7 years customer service -related experience required. • 2 years of insurance related experience • Degree requirement: High school diploma or GED required. (College degree preferred). • Do you accept internships as job experience: No • Are there past or additional job titles or roles that would provide comparable background to this role: Underwriting Assistant, Customer Service Representative
Top 3 Skills 1. Attention to detail 2. Quick learner 3. Team oriented
Technical Skills (Required) • Data Analysis. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as MS Office. • Prior P&C insurance experience
Soft Skills (Required) • Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills. • Ability to work independently and manage one’s time. • Effective Communication. • Problem Solving.
Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities: • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. • Solicit sale of new or additional services or products.
Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage ones time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as MS Word and PowerPoint.
Education & Experience Required: Years of experience: • 5-7 years customer service -related experience required. • 2 years of insurance related experience • Degree requirement: High school diploma or GED required. (College degree preferred). • Do you accept internships as job experience: No • Are there past or additional job titles or roles that would provide comparable background to this role: Underwriting Assistant, Customer Service Representative
Top 3 Skills 1. Attention to detail 2. Quick learner 3. Team oriented
Technical Skills (Required) • Data Analysis. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as MS Office. • Prior P&C insurance experience
Soft Skills (Required) • Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills. • Ability to work independently and manage one’s time. • Effective Communication. • Problem Solving.