Collections Specialist
Collections Specialist
- El Paso, TX Office (M-F Daily) The Billing Analyst is responsible for outbound collections and inbound billing support, working closely with merchants and internal teams (Sales and CX) to resolve billing issues and reduce delinquency. This role plays a key part in improving payment success rates, resolving failed payments, and ensuring billing accuracy across accounts. Core Responsibilities
Conduct outbound collections calls and manage delinquent accounts Resolve inbound billing questions from merchants and internal teams Process payments, credits, and payment arrangements according to policy Document account activity and outcomes in billing and CRM systems Identify recurring billing issues and escalate trends or risks Success in This Role Looks Like
Consistent follow-up and resolution of past-due balances Accurate documentation and policy-compliant billing actions Strong collaboration with Sales, CX, and Retention teams Professional handling of sensitive billing and collections conversations Preferred Background
Experience in billing, collections, or revenue operations Strong phone presence and written communication skills Comfort working across multiple systems and queues Who we are: SumUp is a leading global financial technology company committed to leveling the playing field for small businesses. Founded in 2012, we're the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes
SumUp is the partner of choice for small businesses from every walk of life. Our diverse team of over 3,000 SumUppers globally, representing more than 90 nationalities and spread across 20 offices worldwide, is at the heart of our success. We embody the spirit of global collaboration and innovation. Our mission is to empower small businesses worldwide by continuously expanding our product range into new markets. The El Paso office is a key to our success in growing SumUp. It has 35+ team members with an average tenure of 3.4 years. Several people have been with the company the entire 6 years we have been in El Paso. While the office is smaller, you are a part of a bigger team with the opportunity to grow by utilizing our $2,000 annual learning/education budget and/or exploring other roles. We also have two offices in Colorado if you ever want to make a move! Compensation and Perks: $55-65K based on overall experience 37 paid days off (22 vacation days, 11 holidays and 4 wellness days) plus 8 sick days per year Amazing medical, dental and vision benefits 401(K) employer match Paid Parental leave One month of sabbatical after every 3 years of employment SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Explore career opportunities with us and join a team driven by collaboration, innovation, and a shared vision of creating a world where everyone can build a thriving business. Discover more about our vibrant and inclusive work culture and how we work on our careers website. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. #SumUpUSA Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.
Collections Specialist
- El Paso, TX Office (M-F Daily) The Billing Analyst is responsible for outbound collections and inbound billing support, working closely with merchants and internal teams (Sales and CX) to resolve billing issues and reduce delinquency. This role plays a key part in improving payment success rates, resolving failed payments, and ensuring billing accuracy across accounts. Core Responsibilities
Conduct outbound collections calls and manage delinquent accounts Resolve inbound billing questions from merchants and internal teams Process payments, credits, and payment arrangements according to policy Document account activity and outcomes in billing and CRM systems Identify recurring billing issues and escalate trends or risks Success in This Role Looks Like
Consistent follow-up and resolution of past-due balances Accurate documentation and policy-compliant billing actions Strong collaboration with Sales, CX, and Retention teams Professional handling of sensitive billing and collections conversations Preferred Background
Experience in billing, collections, or revenue operations Strong phone presence and written communication skills Comfort working across multiple systems and queues Who we are: SumUp is a leading global financial technology company committed to leveling the playing field for small businesses. Founded in 2012, we're the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes
SumUp is the partner of choice for small businesses from every walk of life. Our diverse team of over 3,000 SumUppers globally, representing more than 90 nationalities and spread across 20 offices worldwide, is at the heart of our success. We embody the spirit of global collaboration and innovation. Our mission is to empower small businesses worldwide by continuously expanding our product range into new markets. The El Paso office is a key to our success in growing SumUp. It has 35+ team members with an average tenure of 3.4 years. Several people have been with the company the entire 6 years we have been in El Paso. While the office is smaller, you are a part of a bigger team with the opportunity to grow by utilizing our $2,000 annual learning/education budget and/or exploring other roles. We also have two offices in Colorado if you ever want to make a move! Compensation and Perks: $55-65K based on overall experience 37 paid days off (22 vacation days, 11 holidays and 4 wellness days) plus 8 sick days per year Amazing medical, dental and vision benefits 401(K) employer match Paid Parental leave One month of sabbatical after every 3 years of employment SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Explore career opportunities with us and join a team driven by collaboration, innovation, and a shared vision of creating a world where everyone can build a thriving business. Discover more about our vibrant and inclusive work culture and how we work on our careers website. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. #SumUpUSA Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.