Hospitality Specialist (Philadelphia)

The Floor Host serves as the primary on-floor hospitality ambassador, delivering a seamless, service-driven experience for employees, guests, and visitors. This highly visible role ensures meeting spaces, work areas, and common areas operate efficiently while providing real-time support and proactive solutions. The Floor Host acts as the go-to resource on the floor — connecting guests to the right people, services, and tools while anticipating needs before they arise. Key Responsibilities Meeting & Event Support (Daily) Provide real-time, hands-on support for meetings across office floors. Connect with meeting organizers prior to start times to confirm room setup, lighting, supplies, temperature, and A/V readiness. Greet participants as meetings begin and remain accessible for in-meeting assistance. Reset rooms promptly following meetings to ensure readiness for the next reservation. Monitor room usage, address no-shows, and optimize space utilization. Floor Presence & Hospitality Conduct continuous floor tours to ensure all spaces are pristine, organized, and client-ready. Serve as the first point of contact for questions, requests, and ad hoc support. Provide knowledgeable, timely responses in person, via email, and by phone. Advocate for and support the client’s hoteling and mobile workspace culture by assisting guests in securing workspace and reclaiming unused space as appropriate. Facilities & Equipment Coordination Partner with Facilities to maintain an exceptional office environment, submitting service tickets for maintenance concerns (furniture, lighting, carpet, etc.). Ensure meeting room equipment is properly stored, secured, and available for future use. Open and close work areas according to operational standards. Reporting & Compliance Capture and report customer interaction data as required. Adhere to company and client policies, procedures, and safety standards. Participate in ongoing training to enhance service delivery and technical proficiency. Qualifications 2–3 years of experience in hospitality, hotel, restaurant, corporate services, or event support environments. Strong technical skills, including Microsoft Office, Google Workspace, and audio/visual equipment. Comfortable standing and walking for extended periods. Exceptional customer service skills with the ability to interact confidently with professionals at all levels. Ability to multitask in a fast-paced, high-energy environment. Professional appearance and polished demeanor required. Core Competencies Client-first mentality Strong attention to detail Proactive problem-solving Adaptability and flexibility Sound judgment within scope of role Excellent verbal and written communication skills Ability to anticipate both spoken and unspoken needs Work Environment & Physical Requirements Frequent standing and walking throughout the workday Occasional lifting up to 25–50 lbs Frequent use of computers, mobile devices, and A/V equipment Minimal supervision Why This Version Is Stronger: Reads more premium and hospitality-driven Removes redundant percentage breakdowns (which can feel rigid to candidates) Clearer structure and flow Emphasizes visibility and service excellence More marketable for higher-caliber candidates If you’d like, I can also create: A more sales-focused LinkedIn version A more operational/internal HR version Or a version tailored specifically to attract hospitality candidates over corporate admins

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.